Windows 10: Windows 7 upgrade to Windows 10...

Hi Cr00zng,

According to 2 seperate reports in the logs you supplied, systeminfo & hotfix
NO updates are installed, very strange*Confused, to upgrade to W10 a pre-requisite is that a system is upto date.

The troubleshooter screenshot, post #9, is also pointing to an update problem.
please run KB947821, (SURT)
REBOOT
Then post the CBS and Checksur logs
would also like to see the results of this tool, no private data in it
http://go.microsoft.com/fwlink/?LinkID=52012


Roy

 

Thanks I...

Windows 7 has no issues with any of the USB devices. Most of the USB drivers are from Microsoft, except the USB 3.0, that is Intel from 2016. That's not to say that the issue is not with the USB driver; I just don't see USB issues in Windows 7.

Both the keyboard and mouse are connected to USB 2.0 ports, there's no PS2 input device available. The video driver is WQHL certified, updated just today; the driver for W7 and W10 is exactly same, based on the driver version.

The USB devices are unplugged otherwise, if and when online update started.

The only USB device that Windows 10 may have issue with is the monitor's USB 3.0 hub, connected to one of the PC's USB 3.0 ports. I'll unplug this USB hub, prior to the next attempt for Windows 10 upgrade.

I did run the program and saved the "GenuineTicket.xml" file on the Windows 10 installation USB stick...

The system also have TrueCrypt installed for USB backup of company files, that may or may not interfere with Windows 10 installation. Yet another program that need to be disabled prior to Windows 10 update...

 

Please note your system is also experiencing problems caused by COMODO

Roy

 

Thanks hawkman....

It is strange that no updates are showing, this month' security updates were installed about 2-3 weeks ego on this system. Maybe the disk clean utility that I've ran after the failed Windows 10 install wiped out the list?

I'll run both the "KB947821" and the MGADiag.exe" later today, or tomorrow morning; the system is being used during the day. Time permitting, I'll run the Windows 10 update, if these programs fix the issues.


The Comodo install manager is disabled, but will be removed prior to any Windows 10 update started. It is not compatible with Windows 10 anyway.

 

I've just took a quick look for Windows 7 updates and yes, updates do show up via the "Add/Remove Program" in the control panel:





Question in regards of running both Windows 7 and 10 on the same system, if the update won't work...

The Windows 10 installation media on a USB flash drive does have the "GenuineTicket.xml" file. My desk has a blank Samsung SSD that can be added to the Windows 7 system and Windows 10 could be installed to this blank SSD. Would Windows 10 be activated by the XML file on the USB drive?

More importantly, would it be compliant to the licensing requirement to run (dual-boot) both Windows 7 and 10?

The BIOS/EUFI "F12" can be used for selecting the drive to boot, effectively booting different systems. I've been doing that on my own system with Windows 7, 8.1, 10 and Linux at times. Yes, my system has five physical drives...

 

These were some of the problems identified so far in the logs:

Bugcheck 9F Driver power state failure

Multiple unexpected shutdown/crashes on 12/25, 12/24, 12/22, 12/21 etc. without BSOD.

For the troubleshooting of the upgrades uninstall as many software/drivers as possible that did not load or failed in the Panther logs.
These applications/drivers could be reinstalled after a successful upgrade:

1) Uninstall Emsisoft (evdd.sys and epp.sys)
How can I completely uninstall an Emsisoft Product? - Powered by Kayako Help Desk Software
2) Turn on Windows defender
2) Update: Truecrypt.sys (consider migration to bitlocker)
3) Uninstall: ALSysIO64.sys (core temp)
4) Uninstall: dbx.sys (dropbox)
5) Uninstall: portmsys.sys (systernals)
6) Uninstall: webexaminer64.sys (threat track)

7) Open administrative command prompt and type or copy and paste: chkdsk /f
This may take many hours so plan to run overnight.
8) Find the chkdsk report in the event viewer with the information in this link and post into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials

9) Run HD Tune: HD Tune website
Full error scan
Benchmark



10) If Ccleaner is used > click windows tab > scroll down to system and advanced > post an image into the thread
11) In the left lower corner search type: clean > open disk cleanup > scroll up and down > post images into the thread

12) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
> on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
> on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread

13) In the left lower corner search type services > open windows error reporting service > scroll to the startup type column > right click > left click on properties > post an image into the thread

14) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
Resplendence Software - WhoCrashed, automatic crash dump analyzer
15) Click analyze > look for dead or deaddead in the results > post the results into the thread

16) Run the DM log collector after all of the above steps and post a zip into the thread:
BSOD - Posting Instructions - Windows 10 Forums
BSOD - Posting Instructions - Windows 10 Forums

17) Make a brand new restore point

18) Backup all files

19) Update the backup image


Windows driver verifier is tool that will repetitively produce BSOD until misbehaving drivers are fixed or until the tool is turned off.
20)Read these links and wait for communication before starting the tool:

Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials


21) The dxdiag listing was incomplete.
In the left lower corner search type: dxdiag > open each tab > give several minutes for it to completely load > save to the desktop > post a share link into the thread.


0x80070002 = Error File Not Found = The system cannot find the file specified


2017-12-25 15:46:03, Error MOUPG Finalize: Error reading narrator reg key: [0x80070002]
2017-12-25 15:33:31, Error CONX Windows::Compat::Appraiser::AppraiserSettings::GetSettingsInternal (289): Failed to Query OneSettings [0x80070002].[gle=0x80070002]
2017-12-25 15:46:02, Error CSetupAutomation::Resurrect: File not found: C:\$WINDOWS.~BT\Sources\Panther\automation.dat[gle=0x00000002]
2017-12-25 15:46:02, Error SP CSetupPlatform::ResurrectAutomation: Failed to resurrect automation: 0x80070002[gle=0x00000002]
2017-12-25 15:45:17, Info [0x0808fe] MIG Plugin {36FC9E60-C465-11CF-8056-444553540000}: UsbMig: Failed to migrate I8042PRT crashdump keys, hr 0x80070002
2017-12-25 15:43:45, Warning [0x0808fe] MIG Plugin {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}: BthMig(V:2 T:1): Fail to open the remoteDevices key with Hresult 0x80070002
2017-12-25 15:43:45, Warning [0x0808fe] MIG Plugin {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}: BthMig(V:2 T:1): Failed to scan the device list to migrate with Hresult 0x80070002
2017-12-25 15:43:45, Warning [0x0808fe] MIG Plugin {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}: BthMig(V:2 T:1): Failed to migrate bthport keys, bailing out
2017-12-25 15:43:45, Warning [0x0808fe] MIG Plugin {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}: BthMig(V:2 T:1): Failed to migrate bthport service, bailing out
2017-12-25 15:43:45, Info [0x0808fe] MIG Plugin {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}: BthMig(V:2 T:1): BthMigLibDeleteRegKey to delete existing Bluetooth devices failed with 0x80070002
2017-12-25 15:38:08, Warning CONX 0x80070002 GetDriverPathFromServiceName failed for (spldr)


2017-12-25 15:38:08, Warning CONX 0x80070002 Failed to add service (spldr) to service map




0x8007001F = Error Gen Failure = A device attached to the system is not functioning


2017-12-25 15:46:04, Error SP Could not save OC status. Error: 0x8007001F
2017-12-25 15:46:04, Error SP Operation failed: Gather Optional Component status. Error: 0x8007001F[gle=0x000000b7]
2017-12-25 15:46:04, Error SP COperationQueue::Sort: Could not find an execution phase for 82
2017-12-25 15:46:04, Error SP Operations can no longer be sorted following an attempt to retry a failed operation.
2017-12-25 15:46:04, Error SP ExecuteOperations: Failed execution phase Finalize. Error: 0x8007001F
2017-12-25 15:46:04, Error MOUPG MoSetupPlatform: Finalize reported failure!
2017-12-25 15:46:04, Error MOUPG MoSetupPlatform: Using action error code: [0x8007001F]
2017-12-25 15:46:04, Error MOUPG CDlpActionFinalize::ExecuteSetupPlatformFinalize(896): Result = 0x8007001F
2017-12-25 15:46:04, Error MOUPG CDlpActionFinalize::ExecuteRoutine(393): Result = 0x8007001F
2017-12-25 15:46:05, Error MOUPG CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Execute(441): Result = 0x8007001F
2017-12-25 15:46:05, Error MOUPG CDlpTask::ExecuteAction(3243): Result = 0x8007001F
2017-12-25 15:46:05, Error MOUPG CDlpTask::ExecuteActions(3397): Result = 0x8007001F
2017-12-25 15:46:05, Error MOUPG CDlpTask::Execute(1631): Result = 0x8007001F
2017-12-25 15:46:05, Error MOUPG CSetupManager::ExecuteTask(2169): Result = 0x8007001F
2017-12-25 15:46:05, Error MOUPG CSetupManager::ExecuteTask(2132): Result = 0x8007001F
2017-12-25 15:46:05, Error MOUPG CSetupManager::ExecuteInstallMode(809): Result = 0x8007001F
2017-12-25 15:46:05, Error MOUPG CSetupManager::ExecuteDownlevelMode(346): Result = 0x8007001F
2017-12-25 15:46:13, Error MOUPG CSetupManager::Execute(236): Result = 0x8007001F
2017-12-25 15:46:13, Error MOUPG CSetupHost::Execute(375): Result = 0x8007001F


Code: Event[20583]: Log Name: System Source: Application Popup Date: 2017-09-22T06:51:26.523 Event ID: 26 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: PHINS Description: Application popup: : \??\F:\Pictures\LLC\For Otto\Sysinternals\PORTMSYS.SYS failed to load Event[20584]: Log Name: System Source: Application Popup Date: 2017-09-22T06:51:26.523 Event ID: 1060 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: PHINS Description: \??\F:\Pictures\LLC\For Otto\Sysinternals\PORTMSYS.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver. Event[20585]: Log Name: System Source: Service Control Manager Date: 2017-09-22T06:51:26.523 Event ID: 7000 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: PHINS Description: The PORTMON service failed to start due to the following error: This driver has been blocked from loading[/quote]
Code: Event[56430]: Log Name: System Source: Service Control Manager Date: 2017-12-25T12:29:48.989 Event ID: 7026 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: PHINS Description: The following boot-start or system-start driver(s) failed to load: discache epp ESProtectionDriver spldr truecrypt Wanarpv6[/quote]
Code: Event[954]: Log Name: System Source: Disk Date: 2017-07-30T21:32:29.320 Event ID: 11 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: PHINS Description: The driver detected a controller error on \Device\Harddisk4\DR4.[/quote]
Code: Event[47342]: Log Name: System Source: mv91xx Date: 2017-12-03T09:38:07.471 Event ID: 0 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: PHINS Description: Physical disk 0 is plugged out.[/quote]
Code: Event[47343]: Log Name: System Source: Disk Date: 2017-12-03T09:38:07.471 Event ID: 15 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: PHINS Description: The device, \Device\Harddisk3\DR3, is not ready for access yet.[/quote]
Code: Event[34409]: Log Name: System Source: Disk Date: 2017-10-29T07:02:38.034 Event ID: 15 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: PHINS Description: The device, \Device\Harddisk3\DR3, is not ready for access yet.[/quote]
Code: Event[56064]: Log Name: System Source: Disk Date: 2017-12-25T07:41:06.409 Event ID: 11 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: PHINS Description: The driver detected a controller error on \Device\Harddisk4\DR4.[/quote]
Code: Event[56064]: Log Name: System Source: Disk Date: 2017-12-25T07:41:06.409 Event ID: 11 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: PHINS Description: The driver detected a controller error on \Device\Harddisk4\DR4. Event[56065]: Log Name: System Source: Disk Date: 2017-12-25T07:41:06.924 Event ID: 11 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: PHINS Description: The driver detected a controller error on \Device\Harddisk4\DR4. Event[56066]: Log Name: System Source: Disk Date: 2017-12-25T07:41:07.953 Event ID: 11 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: PHINS Description: The driver detected a controller error on \Device\Harddisk4\DR4. Event[56067]: Log Name: System Source: Disk Date: 2017-12-25T07:41:08.468 Event ID: 11 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: PHINS Description: The driver detected a controller error on \Device\Harddisk4\DR4.[/quote]
Code: Event[28750]: Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 2017-10-13T20:08:25.000 Event ID: 1001 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: PHINS Description: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800af7c490, 0xfffff80000b9a3d8, 0xfffffa800b381c60). A dump was saved in: C:\Windows\Minidump\101317-9625-01.dmp. Report Id: 101317-9625-01.[/quote]
Code: Event[56304]: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2017-12-25T12:20:32.320 Event ID: 41 Task: N/A Level: Critical Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: PHINS Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.[/quote]
Code: Event[56403]: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2017-12-25T12:29:46.587 Event ID: 41 Task: N/A Level: Critical Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: PHINS Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.[/quote]
Code: Event[56399]: Log Name: System Source: EventLog Date: 2017-12-25T12:29:48.000 Event ID: 6008 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: PHINS Description: The previous system shutdown at 12:28:32 PM on ?12/?25/?2017 was unexpected.[/quote] epp64.sys
Emsisoft Anti-Malware Platform Protection Driver
Download - Emsisoft | Anti-Malware: Lightweight Malware Protection for the Home
Support - Emsisoft | Customer Support

truecrypt.sys
TrueCrypt driver
TrueCrypt

Code: 2017-12-25 15:37:58, Warning CONX Failed to add driver [\??\C:\Users\Kati\AppData\Local\Temp\ALSysIO64.sys][/quote] ALSysIO64.sys
Core Temp - CPU temperature monitor
Core Temp

Code: 2017-12-25 15:38:01, Warning CONX Failed to add driver [system32\DRIVERS\dbx.sys][/quote] What is dbx-stable.sys?


Code: 2017-12-25 15:38:01, Warning CONX Failed to get version info size for [\??\f:\pictures\software programs\emisoft3\bin64\epp.sys]. 0x80070714 2017-12-25 15:38:01, Warning CONX File [epp.sys] does not have a version resource. 2017-12-25 15:38:02, Warning CONX Failed to get version info size for [c:\windows\system32\drivers\evdd.sys]. 0x80070715 2017-12-25 15:38:02, Warning CONX File [evdd.sys] does not have a version resource.[/quote] What is evdd.sys?
What is epp.sys?

Code: 2017-12-25 15:38:06, Warning CONX Failed to get version info size for [\??\f:\pictures\llc\for otto\sysinternals\sysinternalssuite\portmsys.sys]. 0x80070714 2017-12-25 15:38:06, Warning CONX File [portmsys.sys] does not have a version resource.[/quote] portmsys.sys Windows process - What is it?

Code: 2017-12-25 15:38:11, Warning CONX Failed to get version info size for [\??\c:\windows\system32\drivers\webexaminer64.sys]. 0x80070714 2017-12-25 15:38:11, Warning CONX File [webexaminer64.sys] does not have a version resource.[/quote] What is webexaminer64.sys?

Code: 11/10/2017 11:09 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: P2: P3: P4: P5: P6: P7: P8: P9: P10: Attached files: C:\Windows\Minidump\101317-9625-01.dmp C:\Users\Otto\AppData\Local\Temp\WER-32510-0.sysdata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0f9a8ec7 Analysis symbol: Rechecking for solution: 0 Report Id: 101317-9625-01 Report Status: 0[/quote]

 

Thanks Z...

The system is attached to an active UPS, yet, I did see this critical event a number of times:

There was no reboot either, at the time the event viewer referenced. At the very least, some of the application data would have been lost, if the system just decided to reboot, not to mention that the apps would have been closed after login. I realize that this sounds strange, but can't say something else when it's not the case.

None of these programs are installed, except the last one that is part of the Vipre AV. The other "sys" files will be removed, if I can find them in the "System32" directory.

As stated earlier, the "chkdsk" will not be used on the SSD drive. Scanning SSD drives for errors are not useful and adds to wear level unnecessarily. Samsung status report and other performance test software designed for SSD output posted earlier. Neither of them reported any issues and the performance is on par with the type of SSD.


Other requests need to be looked in deeper and make the necessary adjustment as needed.


The time I, and you guys/gals, had spent on this update probably would have purchased a new system by now. Your help is much appreciated...

 

To find files on the computer download and install: voidtools

It will index everything on internal and external drivers.
It can be set to start on boot or when you need it.
As you type characters there will be instantaneous results.
The more characters you type the narrower the search results.

 

Couple of changes made to the system today....

Started up the "Windows6.1-KB947821-v34-x86.msu" file that resulted in this error, not certain why:





The "MGADiag.exe" file confirmed the valid, retail license:






Ran the Windows Update fix tool again, but the same error persist, please see attached file. The Windows update does work, but for some reason, it downloads IE 11 update, but installation fails.

Unistalled Comodo, disabled A/V and other startup programs, disconnected the monitor's USB hub and ran the WIndows 10 update. The result was the same, installation failed error after 100% complete and did not do the first restart.

The "Turn Windows features on or off" shows this:





That might be the main reason why Windows 10 update fails, no?

 

Hi Cr00zng,

Swing over to the W7 forum, we need to sort this problem out first, (updating within W7)
(see my sig >> still on Seven Torchwood)

Try the X64 bit version of KB947821, then it will work*Biggrin, you ran the x86 (32 bit version)
Download System Update Readiness Tool for Windows 7 (KB947821) [October 2014] from Official Microsoft Download Center
suspect you have missing/corrupt manifest files - re blank Features screenshot

As i said DO NOT worry about details within Mgadiag there is nothing personal/specific, within it.
no need to expundge anything
Im more interested in another part of it
copy/paste the complete results

post the CBS log as well

looking at the pdf log did this comp come with W8, and then downgraded to W7 May 2011, very strange
Package Version:
8.1.1.20160515
If so, something went wrong

A W7 computer will have a COA sticker, W8 does not

Can you also look within Device Manager, including hidden, are there any with a smal down arrow, "!" ,or unknown.


Roy

 

Just me, but I would suggest a clean install to get things going on the right track again. There's also the rumor going around that upgrading from Windows 7 to 10 for free will end on December 31.

 

A PC built for W7 has a Windows 7 OEM marker present in firmware, one built for W8 (or W10) has a product key in the firmware. ShowKeyPlus can tell you what yours has.

A clean install on a W8 PC should find the embedded key and use that to determine both the edition to install (Home or Pro) and use it to activate it on the activation servers (at least, until 31st.).

 

Hello Hawkman... Thanks for your help....

If it's all the same to you, I'd prefer continuing here...

You are correct... The link downloads the 32-bit version and I did not check prior to running it. Searched for the 64-bit version, downloaded the "Windows6.1-KB947821-v34-x64.msu" started running the file. It's been running for about 45 minutes and progress indicator stopped at around 80%, seemingly hung. Canceled the installation and it did roll back. How long this package should run?

Please see both files attached...

This is a custom built PC, with retail version of Windows 7 Professional, 64-bits, the installation CD/DVD is still available. There has been no attempt to upgrade/downgrade Windows 8. Here's the system information:





The device manager shows no issues:

 

Thanks Bree, that's a nifty little software; it finds the installed key, even for Windows 10...

The "showkey" output verifies that this system is not Windows 8, nor an OEM PC:

 

Hi Cr00zng,

Cbs is confirming my suspicisions regarding missing packages/manifests.

KB947821, (SURT), can take upto a couple of hours to run depending on the level of corruption.

please let it run to completion, at times it looks like that nothing is happening, but thats normal


Roy