Windows 10: Windows App " Diarium " Cant install across devices

Hello, I bought the app Diarium for my phone and soon grow tired of typing in the phone, decided to get it for the PC version but is asking me to buy it again even though I'm using the same Microsoft account. I need help to sort this out please.

:)

 

Diarium App Synching

Hi Aleya,

Thank you for writing to Microsoft Community Forums.

What are you trying to sync between Diarium application and OneDrive?

Please make sure you are using the same Microsoft Account in OneDrive/Google Drive as well as in Diarium application.

Meanwhile, I would suggest you to run the
Fix problems with apps from Microsoft Store and check if this helps.

If you are still facing the same issue, then I would suggest you to contact Diarium Application manufacture from the section
Publisher Info from
Diarium — Private Diary / Daily Journal and contact the Application manufacturer to get the issue resolved.

Hope it helps.

 

Diarium dictation does not work

I just bought Diarium Premium because the description said it handles audio dictation. However, when I click the Diarium microphone icon for dictation, it just says 'Listening....' and nothing happens when I talk into my microphone. Using the same microphone,
I can create, save, and playback an audio file in Diarium, so I know my microphone is working properly. I'm running Diarium on Windows 10 desktop and plugging my mic into the front mic jack of my computer. My mic works on other audio apps like Windows Voice
Recorder and the audio file part of Diarium. But Diarium dictation does not work. Can you suggest something to make it work. Otherwise, how do I get a refund on my purchase of Diarium? As I said, dictation was the main reason I bought it, and if that doesn't
work, I don't want it.

Thanks

 

Problem with Diarium

Hi,

We'd like to get more details about the issue you're experiencing in order for us to assist you effectively. Kindly verify the following:

• Do you get an error message when you're trying to sync your app using OneDrive? It'll be great if you can share to us what you see on your screen when you experience that issue. Kindly
  
  include a screenshot with your next response.
• Do you have the latest version installed for Diarium and OneDrive?
• What troubleshooting steps have you done so far?
• Do you use the same Microsoft account when accessing OneDrive from your Windows 10 device and from your Android device?

Let us know.