Windows 10: windows apps cannot connect to internet without using VPN

Hi all: A couple of windows apps Microsoft to do, pocket casts, OneNote, feedback hub always say they are unable to connect to the internet. But as soon as I connect to the internet using a VPN, they work perfectly. I use windscribe VPN Other apps such as messenger, Spotify, app store work normally and I can connect to the internet normally. I cannot figure out the reason. Fixes I have tried: 1. Reset, uninstall and reinstall apps. 2. Choose different DNS 3. Reset network setting 4. Use other wifi networks. Same problem 5. Use school VPN. Still doesn't connect 6

:)

 

Windows 10 apps not working on the Ethernet Windows 10 VPN internet connection

Hi,



Thank you for writing to Microsoft Community Forums.



In order to assist you with the appropriate troubleshooting steps, please let us know:

• 
  Does this issue occur only with Microsoft apps?
  
• 
  Are you able to browse any website while connected to internet?
  
• 
  Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

As you have mentioned that you are connected to internet with Ethernet via Windows VPN, I would suggest you
try disconnecting VPN and see if you are able to access the applications.



We await your response.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

No Internet Connection When VPN Is Connected

This particular issue has been going on for almost a month now. My companies IT department is still trying to figure out the root cause. Below is a list of isolation / troubleshooting i've done.

Issue: Once connected to the work VPN (successfully) the internet connection on the Windows 10 machine disconnects and does not allow any network traffic.

OS: Windows 10 Home - Version: 1909 (OS Build 18363.476)

Computer: Razor Blade 2019

- Latest drivers installed

- Latest Windows updates installed

- System Wide issue

Troubleshooting / Isolation

• Cellular Data: Verified the Windows machine can connect to a hotspot and successfully browse the internet. (No VPN involved)

• Cellular Data + Work VPN: Verified the Windows machine can connect to the hotspot & successfully connect to work VPN and successfully browse the internet.

• Home WiFi: Verified Windows machine can connect to the home wifi network and successfully browse the internet (No VPN involved)

• Home WiFi + Work VPN: Verified Windows machine can connect to home WiFi. It can successfully connect to work VPN. However once the work VPN is connected, the home WiFi network indicates (No Internet Access)

• Ping Test + Work VPN: Verified I can successfully ping (work) websites and even the work VPN URL successfully without any packet loss. However once I go to ping (non-work) related addresses like google.com, apple.com etc. there is packet loss.
  

At this point I decided to test my work VPN on my iPhone & Apple Mac.

• iPhone: Home WiFi + Work VPN: Verified the iPhone successfully connects to home WiFi network and the work VPN and can successfully browse the internet.

• Mac: Home WiFi + Work VPN: Verified the Mac successfully connects to home WiFi network and the work VPN and can successfully browse the internet.

Isolated: Only the Windows machine seems to be affected. I even verified this issue occurs on multiple Windows user accounts on the Windows 10 machine.

- Windows 10 is fully updated to the latest November Windows 10 update and issue persists

- Deleted and Added the VPN configuration several times and issue persisted.

Third Party VPN Client Test: Tested with Nord VPN and the Windows machine successfully connected to the home WiFi network & the Nord VPN connection successfully connected to a random server and successfully browsed the internet.

- Disabled IPV6 on VPN & WiFi network configuration (Per IT Support guidance) and issue persisted

*Currently updating to Windows 10 Insider Preview 19033.1 (vb_release) to see if this might fix anything pertaining to Windows 10 VPN.

Thanks for any additional guidance / suggestions / help that the community offers.

 

Vpn ( trusted Vpn)

Hi everyone.
I am not an expert about Vpn and that's why I would like to know if someone could list me a few trusted Vpns, I would really appreciate any suggestion/ advice.

Thanks.