Windows 10: Windows Audio Services audiosvr.exe has disappeared.

New (3 month old) Asus laptop running Windows 10, all updates installed, Windows Defender antivirus (up to date).


So a couple of days ago my audio started playing up. First & second time a reboot fixed it, now it seems to be permanently not working.


Simultaneously, Defender reported 3 times that it has spotted a threat (Trojan:Occamy.b) and quarantined it.

• I haven't downloaded anything from an unknown source and I'm always very careful anyway - only pdf, xlsx, csv, png, jpg and docx in the last few days
• Occamy.b has been reported by Windows Defender in other situations - but a false alarm.
• I ran a full virus scan to be on the safe side - no issues found

I've run the windows troubleshooter - which says that the audio service is not running.


Further searching help forums etc. led me to the following:

• In Task Manager --> Services" the audiosvr Windows Audio Service has status "stopping".
• In "services.msc" the Windows Audio Service has same status "stopping". It won't respond to attempts to either start or stop.
• in c:\windows\system32 the file audiosvr.exe is missing (associated .dll files are present)

In Defender, I deleted the first 2 quarantines, but restored the third. That doesn't seem to have fixed the issue though.


Any suggestions how I can get audio services running again please?

:)

 

After running Audio troubleshooter error: 'one or more audio service isn't running'

Hi Peter,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you receive the error message: 'one or more audio service isn't running', this might have occurred due to the audio services.

I suggest you to restart the service, set it to automatic and check if it helps.

Step 1: Stop the Windows Audio service.

• Press Windows Key + R on the keyboard and type
  services.msc, Services window gets opened.
• Search for Windows Audio service, right click on it and click on
  Stop.
• Restart the computer.

Step 2: Start the service and set it to automatic:

• Press Windows Key + R on the keyboard and type
  services.msc, Services window gets opened.
• Search for Windows Audio service, right click on it and click on
  Properties.
• Start the service, set
  Startup type to Automatic.

Hope it helps. Reply to the post with an updated status of this issue for further assistance.

 

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audio services not responding

Hi David,

An outdated audio driver is one of the possible causes why the sound of your device is not working properly.

To troubleshoot your concern, kindly follow these steps:

• Press Windows key + R key together to open Run dialog box. Then type services.msc and hit Enter to open Services window. Locate Windows
  Audio and Windows Audio Endpoint Builder services. Then check if their Status are Running and Startup type is Automatic.
• Follow the series of troubleshooting steps on this
  link.

Do let us know if you need further assistance.