Windows 10: Windows Can't Control Volume of a Specific Audio Output (Xbox Wireless Headset thru Xbox...

So I recently made the switch from Xbox to PC, and brought my Razer Thresher headset with me:

(https://support.razer.com/gaming-headsets-and-audio/razer-thresher-for-xbox-one/)

I use it on my PC with the Xbox Wireless Adapter for Windows 10:

(https://www.xbox.com/en-US/accessories/adapters/wireless-adapter-windows)

It's a nice headset that I really like using, and its operation on Windows 10 has been pretty flawless and easy except for one thing: Windows seems completely unable to control the audio at all. Mute, volume up/down, etc, don't function at all. Not with the media controls on my keyboard, or in the volume mixer, or in the sound area of the windows settings. Any changes are shown on screen but not reflected in the actual operation of the headset. It LOOKS like it works on screen, but doesn't.

The hardware controls present on the headset work as expected, but I can't figure out why the PC can't control this audio output. Changing the volume of individual programs in the volume mixer DOES have and effect but nothing changes the master volume or mute of this output.

It shows up in Windows as "Headphones (Xbox Controller), and is the default input / output device. I haven't been able to find any posts of this specific issue but based on some general googling I've tried disabling all other audio devices in the Device Manager, and I've tried restarting the "Windows Audio" and "Windows Audio Endpoint Builder" in the Services menu. I've also tried uninstalling both the headset and the adapter from the device list.

All volume controls work correctly on other audio outputs, such as my monitor's speakers.

All relevant drivers are up to date as far as I can tell. On Win10 2004 version.

One other odd thing is that I swear a few weeks ago when I first finished my build that it worked correctly, I swear I remember it being really loud and having to turn it way down almost immediately. Not sure what might have changed since then, if I'm remembering that correctly.

Not sure where to go from here. As I'm new to PC I'm similarly new to Windows, so I'm not sure what else to try. I understand this is a bit of a niche issue, but insight from anyone with more knowledge or a similar issue would be hugely appreciated!



(System Specs:

Mobo - Asus Prime Plus B550

CPU - Ryzen 5 3600x

GPU - Gigabyte RTX 2060)

submitted by /u/JuniorQuestion
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:)

 

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