Windows 10: Windows cloud pc cleaned automatically

Hi All, The end user reported an issue, with his Windows Cloud PC files, and the software was removedCleaned everything automatically, this has happened two times I have checked in the Windows Cloud PC portal, and nothing has happened like reprovision or reset.He has 4VCPU 16GB RAM and 128GB SSD. He is using a remote desktop app to connect to the cloud PC.Any idea about this?

:)

 

Reset your PC using cloud download fails

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing issues in resetting PC using cloud download option



In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the make and model number of your PC?
  
• What happens when you select cloud download option for reset?
  
• Do you get any error while trying to reset PC using cloud?
  
• Do you use Wi-Fi or wired connection for internet?
  
• Are you aware of any recent changes on the PC prior to this issue?
  

Please provide more information regarding the issue

Meanwhile, I would suggest you to perform a clean installation of Windows on PC, you can refer the section Clean install of Windows 10 using installation media from the article Reinstall Windows 10

Note: Performing a clean installation will remove all the applications/programs. Hence before doing that, please backup your important data at least on an external hard disk

If you are unsure about performing any steps, we do have videos for the same, you can watch the videos and perform the steps.

Refer: How to Clean Install Windows 10 on a PC Step-by-Step Guide

Additional information:

Optimize Windows 10 PC reset using the cloud

Optimize Windows 10 PC reset using the cloud - Windows Insider



Let us know how it goes, we would be glad to help you further



Vineet Kumar

Microsoft Community – Moderator

 

Asphalt 8 Airborne cloud data not sync in Windows 10 PC App

Hi Thimira,

Thank you for being a part of Windows 10.

What do you mean by “it was not synced with cloud data. Every time it does not connected”?

Try the following steps and check if it helps:

Step 1:

I suggest you reset the Windows Sockets and check.

Follow the below steps:

• Right click on the Start button and click
  Command Prompt (Admin).
• In the Command Prompt, type the following command, and then press
  ENTER:

netsh winsock reset

If the issue persists then follow the below step.

Step 2:

I suggest you reset the Windows firewall and check.

Follow the below steps:

• Right click on the Start button and click
  Command Prompt (Admin).
• In the Command Prompt, type the following command, and then press
  ENTER:

netsh firewall reset

If the issue persists then follow the below step.

Step 3:

I suggest you to disable proxy and check.

Follow the below steps:

• Press Windows + R keys from the keyboard.
• Type inetcpl.cpl and hit Enter.
• Click the Connections tab, and then click LAN settings.
• Uncheck mark the Use a proxy server for your LAN check box.

Hope this information is helpful. Reply with necessary information and we will be happy to help you further.

Thank you.

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John