Windows 10: Windows command prompt wont appear or 'run'

Hi,



I have been reviewing 'make use of' MOU articles, recently, and one that hit home was windows slowing after updates.


MOU first recommend winding the update back...wont do that, it's there for a purpose and that is agreed by them.


But when they suggest entering 'command prompt' in search bar...you would think it wou;d come up with an app by that name.

No, it cant find anything.


I then located a way to get the ol' msconfig 'run' bar up not sure of its real name.


MOU suggested running the 'DISM command', and says I should enter 'DISM /Online /Cleanup-Image /CheckHealth'


Cant do or find this either...


Do I need to do a repair of my windows installation? What could be going on?


Appreciate any advises, or requests for clarification.


Win 10 home, 16gbRAM, Eset internet security, and a preference for Chrome.


regards


Lethal42

:)

 

Installation media boots to command prompt

I've just booted from known working install media to see exactly what it does when booting. The sequence of events is...

1. Windows logo on a black screen
2. circling dots appear beneath the logo
3. light blue 'Please wait' screen with circling dots
4. a command prompt window (very briefly)
5. the initial Setup page appears

Do you see steps 1-3? If so, it appears you have stopped at step 4, suggesting that something on the disc cannot be read.

Does the disc boot properly in another machine? If so, try cleaning the laptop's drive lens then try booting from the disc again.

If not, make new install media with Microsoft's Media Creation Tool, either as a bootable USB, on an ISO that you can burn to another disc. At Step 8 in Option One of this tutorial you can choose between making a USB or an ISO.

Download Windows 10 ISO File

 

command prompt will not open in safe mode with command prompt

Would I just follow the same steps within safe mode after hooking up to the other system?

 

command prompt will not open in safe mode with command prompt

I am repairing a laptop for a friend and I need to access windows in safe mode and the owner has forgotten the password to the main user. I tried logging on with the administrator profile in safe mode but it is not showing up so I was going to use command prompt in safe mode with command prompt but command prompt will not open when I boot that option. Does anyone have any hints for me to figure this out?