Windows 10: Windows completely frozen on restart screen.

Discus and support Windows completely frozen on restart screen. in Windows 10 Support to solve the problem; I was playing a game on steam (heros and generals) and suddenly I was unable to quit the game or move my mouse, but the game was still running. I... Discussion in 'Windows 10 Support' started by Thanks, Nov 4, 2016.

  1. Thanks Win User

    Windows completely frozen on restart screen.


    I was playing a game on steam (heros and generals) and suddenly I was unable to quit the game or move my mouse, but the game was still running. I decided to turn off my internet so that the game would close by itself. Normally when my computer lags I restart it, I decided to restart my computer. My computer (Dell laptop) is now frozen on the restart screen and I am unable to do anything. No commands work and not even the restart button.

    :)
     
    Thanks, Nov 4, 2016
    #1
  2. DonP327 Win User

    Windows 10 upgrade has frozen pc unfinished

    Computer frozen upgrade not complete. How to restart with a dead screen
     
    DonP327, Nov 4, 2016
    #2
  3. 123castle Win User
    Zeus virus

    Message suddenly popped up on laptop

    Zeus virus detected, call this number

    Screen completely frozen

    Had to shut down

    Now will not restart
     
    123castle, Nov 4, 2016
    #3
  4. EdTittel Win User

    Windows completely frozen on restart screen.

    Try the following: disconnect your power cord, then pop the battery from the laptop. Let it sit for 30-60 seconds. Reinsert power cord, and hit the start button (You can, and should, put the battery back after you see if it will start or not). Chances are decent, the machine will restart once you disconnect all A/C, then reconnect and restart. Let us know what happens.
    Good luck, and HTH,
    --Ed--
     
    EdTittel, Nov 5, 2016
    #4
  5. Thanks Win User
    very much seemed to work.
     
    Thanks, Nov 9, 2016
    #5
  6. EdTittel Win User
    Glad the "simple fix" worked for you. For this kind of problem, fixes get more complicated -- and expensive -- if this doesn't do the trick. That's why you should be glad it worked for you, too! *Biggrin
    Always glad to help out.
    Best wishes,
    --Ed--
     
    EdTittel, Apr 5, 2018
    #6
Thema:

Windows completely frozen on restart screen.

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