Windows 10: Windows couldn’t connect to the ProfSVC service

Some users report an error that says Windows couldn’t connect to the ProfSVC service. This is usually encountered when someone is trying to log in to their User Accounts. This error is triggered when the User Profile is corrupt or when [...]

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ProfSvc Not Letting Me Sign In To My Accont On Windows 10 PC

Hello Sam,

User profile service (ProfSvc) is a service responsible for loading and unloading the user profile. If
ProfSvc is stopped or disabled, user will not be able to login into the user profile. You may be facing the above issue due to the
User Profile Service (ProfSvc) not enabled/started in the user profile.



To enable the profile, you have to login into the user profile and turn the
ProfSvc service to On and Running for the profile to activate again.

If you are not able to login into your account in safe mode, it means the user profile you are trying to login is corrupted. Enable
built-in administrator by following the steps below, create a new user profile, transfer all the data from the corrupted user to the newly created user profile and check if the issue is resolved.



Step 1: Enable built-in administrator account.

• Open elevated command prompt by entering Safe mode with Command prompt.
  To go to safe mode, use the power button on the sign-in screen and press
  Shift + Restart. This will take you to the recovery boot menu. Click
  Troubleshoot> Advanced options> Startup settings.
  You then see a list where you can choose Safe Mode with Command
  prompt.
• Type the following command: net user administrator /active:yes and press
  Enter.
• Login into the built in administrator user profile and create a new user profile with administrator privileges.
• Delete the corrupted user account from the built in administrator.
• Then lock your screen by pressing Windows key + L, and sign-in at the
  Administrator account.
• Check if the issue persist and you can disable built in administrator account by typing the command:
  net user administrator /active:no
  in the Command prompt (Admin).

Step 2: To create a new user account follow the steps below:

• Open Elevated command prompt by right clicking on the Start icon and select
  Command prompt (Admin).
• Type net user NewAccount password /add and click
  Enter.
• Type net localgroup Administrators NewAccount /add and click
  Enter.
• Log off from the system and login to the new user account.

Refer to the link below to know more on “The user Profile Service failed the logon”
(Applies to Windows 10 also):

https://support.microsoft.com/en-us/kb/947215

Hope this information is helpful.