Windows 10: Windows crashes and Bluescreen errors

Discus and support Windows crashes and Bluescreen errors in Windows 10 BSOD Crashes and Debugging to solve the problem; Recently I replaced my motherboard due to a faulty screen connector failure, after the replacement I started getting blue screen errors and sometimes... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Haz9352, Apr 18, 2021.

  1. Haz9352 Win User

    Windows crashes and Bluescreen errors


    Recently I replaced my motherboard due to a faulty screen connector failure, after the replacement I started getting blue screen errors and sometimes windows crashes and I have to manually restart my laptop, I did all the driver updated on my gpu and windows etc... I ran several diagnostics on hardware and all cameback fine reporting no problems.

    The blue screen errors I had so far are:

    IRQL NOT LESS OR EQUAL

    KERNEL SECURITY CHECK FAILURE

    UNEXPECTED STORE EXCEPTION



    My laptop is ASUS TUF FX505DV:

    Ryzen 7 3750 h

    RTX 2060

    16 GB RAM


    note: these problems existed before the updates only became more frequent after windows updates and driver updates

    :)
     
    Haz9352, Apr 18, 2021
    #1
  2. philc43 Win User

    Bluescreen Crashes in Windows 10

    There are a few things that I notice with these errors, they are nearly all hardware 0x124 errors which are difficult to troubleshoot because there is so little information.

    Most of them occur when the Norton Security process is running so a first step would be to uninstall Norton and just use Windows Defender while we are troubleshooting.

    There was one different BSOD error: 0x18 Reference by Pointer
    Probably caused by : BHDrvx64.sys ( BHDrvx64+114761 )

    You need to update or rollback your Symantec Heuristics Driver. Maybe this is part of the Norton install so it may be removed anyway.

    Check if there has been any improvement and if not then you will need to work through your hardware:



    STOP 0x124 Troubleshooting [/i] Read carefully before proceeding.


    Windows crashes and Bluescreen errors [​IMG]
    Warning
    Windows crashes and Bluescreen errors warnsmall.png
    If you're overclocking your system, revert back to stock clocks now.
    Windows crashes and Bluescreen errors warnsmall.png



    Windows crashes and Bluescreen errors [​IMG]
    Note Test the system once the overclock is removed before continuing with the steps outlined below.

    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    ONE [/i] CPU TEST
    *Arrow Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums


    Windows crashes and Bluescreen errors [​IMG]
    Warning Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.




    TWO [/i] RAM TEST
    *Arrow Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums


    Windows crashes and Bluescreen errors [​IMG]
    Note
    Windows crashes and Bluescreen errors picture.jpg


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.




    THREE [/i] HDD TEST

    Windows crashes and Bluescreen errors [​IMG]
    Note Please run HDTune first, in the order posted!
    *Arrow Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.
    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.
    *Arrow Run chkdsk




    FOUR [/i] GPU TEST
    *Arrow Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums


    Windows crashes and Bluescreen errors [​IMG]
    Note Run Furmark for around 30 minutes.

    Windows crashes and Bluescreen errors [​IMG]
    Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.


    Report back on all the tests as you do them - take your time - there is no need to get them all done immediately.
     
    philc43, Apr 18, 2021
    #2
  3. peach1971 Win User
    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
    peach1971, Apr 18, 2021
    #3
  4. Ian Ser Win User

    Windows crashes and Bluescreen errors

    bluescreen error message wont allow access to desktop

    Hi David,

    To know what kind of troubleshooting steps would be applicable to your bluescreen error, please answer these questions:

    • What is the exact error message showing on your end?
    • Were there any changes/updates to your device prior to the issue?
    • Any troubleshooting steps you've done so far to resolve the issue?

    For now, you can have a look at the troubleshooting step on this link as an initial remedy to the bluescreen
    error you're receiving.

    We'll be waiting for your updates.
     
    Ian Ser, Apr 18, 2021
    #4
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Windows crashes and Bluescreen errors

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