Windows 10: Windows Credentials no longer in Credential Manager

Hi, I can no longer login to any Office 365 software, access Onedrive, or even access various sites that require live Id login. I use onedrive with my business and it is making things very difficult to process data.

I did reset my password and have access via my mobile phone.


Windows 10 OS.


There are no backed up credentials to restore with.


Any assistance is appreciated.


TIA


Stu

:)

 

Windows Network Credentials

Hi Keith,

We suggest that you disable Credential Manager before mapping your Drives. Please follow these steps to disable Credential Manager:

• In the search box type “Services”
• Right click on “Services” and select “Run as Administrator”
• In the Services Window, look for Credential Manager Service and click “Stop”.
• Restart the computer and go back the Credential Manager Service and set it to “Automatic”.
• Restart the computer again.

Please keep us updated if you were able to map your drives.

 

Credential Manager

Hi,

Credential Manager is one of Windows feature that will let you save credentials like usernames and passwords so that you can easily log in to a website or secure computers. We'd like to know the following so we can better assist you.

• Which build and version of Windows are you using? To check it, click
  Start, type winver, then press Enter.
  
• Are you making changes to Web Credentials or
  Windows Credentials?
• Did you make any changes prior to the issue?
• Is your account being managed by a domain?
• What troubleshooting steps have you done so far?

In order for us to resolve the issue, we need to make sure that the Credential Manager service and its Dependencies are started and working properly. As an initial troubleshooting to resolve the issue, kindly follow these steps:

• Press Windows key + R key, type inetcpl.cpl in
  Run dialog box and hit Enter.
• Under Internet Properties, click Content tab, then under
  AutoComplete select Settings.
• Under AutoComplete settings, clear all the checked entries, click
  OK and then reselect the entries as selected before and again click
  OK.
• Once done, restart your computer, then check if the issue persists.

Please post back with the result for further assistance.

 

Managing Credentials with no password

Hi Steeboo,

Thank you for posting your query on Microsoft Community.
We understand how you feel about the situation. We're sorry for the trouble this has caused.

I suggest you to follow the below steps and check if it helps.

1) Press Windows key + r and type services.msc.

2) Right click Credential manager and Go to Properties.

3) Select Manual from the Startup type drop down menu.

4) Click Apply and OK.

5) Restart your computer and check the issue.

If the issue still persists, I suggest you to delete the web credentials and then, try to add it again and check, if it helps.

In the Credential Manager, under Web Credentials remove the web credentials and check, if it works.

Hope the above information helps. Reply with necessary information and the result to help you further.

Thank you.