Windows 10: Windows Defender can't remove trojan

Discus and support Windows Defender can't remove trojan in AntiVirus, Firewalls and System Security to solve the problem; Apparently I have trojan on my computer. I ran a WindowsDefender scan and it found 2 trojans. The name of both of them is: Trojan:Win64/Longage and... Discussion in 'AntiVirus, Firewalls and System Security' started by Keyscratch, Dec 9, 2019.

  1. Windows Defender can't remove trojan


    Apparently I have trojan on my computer. I ran a WindowsDefender scan and it found 2 trojans. The name of both of them is:

    Trojan:Win64/Longage

    and it is contained in Linux Distro ISO file (debian-10.1.0-amd64-DVD-1.iso". it is located in my "Downloads" folder.

    I tried deleting the container file and it won't let me, when I tried to simply remove the file in Windows Defender, it just keeps loading.

    I got another alert saying "Protected Memory access blocked"

    App or Process blocked: XtuService.exe

    Protected folder: \Device\Harddisk0\DR0

    Blocked by: Controlled folder access


    EDIT: checked the location of XtuServoce.exe and it appears to be in the right folder.

    What is going on and what should I do?

    :)
     
    Keyscratch, Dec 9, 2019
    #1

  2. Remove a Trojan using Windows Defender.

    Yesterday I've downloaded a game but I got a Trojan, sometimes like every 3 hours Windows defender send a notification of it, an "enemy" so It removes the Trojan but the virus comes again, thanks for help

    Modified title from: trojan
     
    PietroVietri, Dec 9, 2019
    #2
  3. Le Boule Win User
    After Full Scan with windows defender i got problem to remove Trojan:win32/Dynamer!ac

    Trojan:Win32/Dynamer!ac threat description - Microsoft Security Intelligence

    If Windows Defender will not alleviate this problem, recommend you follow the suggestions in this free multi-step removal guide from Malwaretips.com. The removal tools/procedures are free. Remove Trojan:Win32/Dynamer!ac malware (Virus Removal Guide)

    But…

    If none of the other tools listed in the Malwaretips guide identify any malware, you are using an HP laptop and the alleged malware detection by Windows Defender is listed as
    being in the “D” Drive on the laptop then you may be seeing a “false positive” detection. Should you determine you are probably seeing a "false detection"
    suggest you post back in this thread with further information.

    Good luck…
     
    Le Boule, Dec 9, 2019
    #3
  4. Windows Defender can't remove trojan

    Recurrent trojan, HTML/Phish quarantined by Windows Defender, and don't have active option/button to remove as suggested.

    Hi Adrianne,

    Thank you so much for your reply.

    Your info re: "a version update does not provide a clean install" is helpful to know.

    I have run the Windows Defender Offline, but never tied running it to the means of removing quarantined files.

    In regards to Windows Defender providing file details after a scan, with the suggestion to remove the file, but with no obvious way to do so, like a "remove threat" button, I'm still a little befuddled. Is running the
    Windows Defender Offline scan, after I get that suggestion to remove the quarantined file, the one and only way that file is going to be removed? If so, that needs to be made more obvious to the end user, because in my current version, we're given a suggestion
    to remove the offending file, but with NO obvious way to do so...not even the instruction that running Windows Defender Offline is the next step to take to remove it.

    I'm also curious why this Trojan keeps appearing in C:\Users\3orch\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\Files\.

    Is there a Windows app that is making itself a vector online for this trojan?

    Again, thank you for your kind reply. I look forward to additional enlightenment.

    Kind Regards,
     
    mtnbeebalm, Dec 9, 2019
    #4
Thema:

Windows Defender can't remove trojan

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