Windows 10: Windows Defender finds Threats but doesn't remove/quarantine a PUA and a Virus

Discus and support Windows Defender finds Threats but doesn't remove/quarantine a PUA and a Virus in AntiVirus, Firewalls and System Security to solve the problem; When I find a PUA and a virus and try to do ether Remove or Quarantine it just says "We are taking action but THEN THE RESULTS COME IN AND THE PUA... Discussion in 'AntiVirus, Firewalls and System Security' started by MervinpaismakesWindows14, Sep 13, 2020.

  1. Windows Defender finds Threats but doesn't remove/quarantine a PUA and a Virus


    When I find a PUA and a virus and try to do ether Remove or Quarantine it just says "We are taking action but THEN THE RESULTS COME IN AND THE PUA Potential Unwanted App AND THE VIRUS DOESN'T GO AWAY. here is the detailed information about the virus and PUA Potential Unwanted App in a screenshot

    -----------------------------

    Here is the PUA

    Windows Defender finds Threats but doesn't remove/quarantine a PUA and a Virus debde9c8-e572-4fe9-9a7f-6b871ca6be78?upload=true.png Here is the virus

    Windows Defender finds Threats but doesn't remove/quarantine a PUA and a Virus 01fcb0ad-21a2-4b01-8b04-9a07ced3172f?upload=true.png So yeah....HELP WITH THIS PLEASE I CANT FIX IT

    -----------------------Method I tried to fix it with------------------------------------------

    sfc /scannow

    ----------------------------------------

    so please help me out here...

    :)
     
    MervinpaismakesWindows14, Sep 13, 2020
    #1
  2. Bree Win User

    How do I remove quarantined threats

    It does say under 'Quarantined threats' that "Quarantined threats have been isolated and prevented from running on your device. They will be periodically removed". It could just be that by now they have been automatically removed. It's a possibility as your detections were a few days ago on the 5th. My test was less than 24 hours ago so the quarantined file has not (yet) been automatically removed.

    Just reassurance that it's working as designed.
     
  3. WINDOWS DEFENDER IS NOT REMOVING THREATS

    Hi lelouch.lamperouge,

    Sorry if that didn't work.

    Is the threat listed on your Quarantined Items? If yes, please try the following.

    1: Open Windows Defender Security Center from the system tray area.

    2: Click “Virus & threat protection”.

    3: Open Protection History.

    4: Click filters, select ‘Quarantined Items’

    5: Select the threat and click Remove.

    I hope this helps. Feel free to ask back any questions and keep me posted.
     
    Paul Navera, Sep 13, 2020
    #3
  4. Windows Defender finds Threats but doesn't remove/quarantine a PUA and a Virus

    Windows Defender is missing Restore Button for Quarantined Threats

    It wasn't listed under "Quarantined Threats", but was listed in "See full history" as quarantined. It has been about 2 hours
    and now it is listed under "Quarantined Threats" which now shows the Restore or Delete options. Something must be causing
    a delay in listing the quarantined file under "Quarantined Threats" after they have been found and quarantined by Defender.
     
    Crawdaddy1999, Sep 13, 2020
    #4
Thema:

Windows Defender finds Threats but doesn't remove/quarantine a PUA and a Virus

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