Windows 10: Windows Defender Offline Scan not working

My Windows Defender Offline Scan isn't working.
I selected scan now from windows defender and the pc restarted but the scan wasn't done.
I looked it up in the Event log and it gave me the following message :-
Windows Defender Antivirus Configuration has changed. If this is an unexpected event you should review the settings as this may be the result of malware.
Old value: Default\IsServiceRunning = 0x0
New value: HKLM\SOFTWARE\Microsoft\Windows Defender\IsServiceRunning = 0x1

:)

 

Defender Periodic Scanning or Offline Scanning?

That link does suggest it's useful to use Defender offline scanning in addition to periodic scanning and a third party real time anti virus (e.g. Kaspersky).

 

offline scan by win defender

Hi,

To further assist you with your concern with Windows Defender, follow the steps below:

• Open the Run window by pressing Window + R button.
• Then type services.msc and hit "Enter".
  
• Look for Windows defender service in the list and right click on it and select start.
• Once Windows defender is opened try to do the offline scan on that window.

Let us know how it goes.

 

Windows 10 - Defender Offline Scan not working

Hi,

Following the thread, the concern regarding Windows Defender offline scan not working properly seems to be related to a software conflict. To effectively assist you with your concern, we'd like to ask the following:

• Which Windows build is running on your device? Type winver in the search box and press
  Enter to help us identify.
  
• Did you get any error messages when performing the scan? If yes, attach a screenshot on your next post.
• What are the troubleshooting steps that you've performed to resolve your concern?

We're looking forward to your response.