Windows 10: Windows Defender only partially removing malware

Discus and support Windows Defender only partially removing malware in AntiVirus, Firewalls and System Security to solve the problem; Hi I have a Windows 10, 64bit platform. I noticed that my screen was momentarily going black when opening some applications mainly Microsoft ones.... Discussion in 'AntiVirus, Firewalls and System Security' started by Thylacine, Apr 18, 2020.

  1. Thylacine Win User

    Windows Defender only partially removing malware


    Hi


    I have a Windows 10, 64bit platform.


    I noticed that my screen was momentarily going black when opening some applications mainly Microsoft ones. One suggestion was to download the virus checker from Microsoft MSERT which I did and ran. It picked up the win32/Dartsmouth malware and partially removed. I then tried to follow the instructions for manual removal but it was not listed as an app so I hit a dead end.


    A day or so later I noticed the same problem so ran the virus checker again and got the same result. This is becoming a regular occurrence and it suggests that the malware has an adaption to reinstall itself. I downloaded AVG and Malwarebytes to see if either of those could pick up and completely remove the virus but neither identified the virus.


    Any suggestions on how to completely remove this malware?


    Thanks

    :)
     
    Thylacine, Apr 18, 2020
    #1

  2. malware partially removed

    Hello Ashish,

    This means that the malware has already been removed but you may need to take additional actions like running a virus scan to make sure that all malwares are removed. For further explanation, we suggest that you refer to the answers of Le Boule, Cyber_Defend_Team,
    and quietman7 on this
    thread link
    .

    Let us know if you require further assistance.
     
    Hector Mad, Apr 18, 2020
    #2
  3. Amadeus51 Win User
    Malware removal


    Understood, OldMike. I will keep your suggestion in mind. I always appreciate suggestions from those who know more than I do. I think the Malware did do more than one scan, because I had to approve removal of what it found twice. I don't see Windows Defender on the list of programs. I think it was on there before they redid the software. Pluto TV also disappeared.
     
    Amadeus51, Apr 18, 2020
    #3
  4. Le Boule Win User

    Windows Defender only partially removing malware

    Get message Defender is removing Malware.

    Sounds like the malware detections may be in a browser.

    Can you give us the complete name/file path of the malware (as it appears under quarantine or on the list of detected items)?

    Have you emptied temporary internet files and rebooted the computer? Then do a manual update of WD followed by a Quick Scan.

    Any new browser extensions that need to be disabled?

    Try this free scanner:
    http://blog.emsisoft.com/2015/06/09/how-to-find-and-clean-malware-infections-with-emsisoft-emergency-kit/


    If the detections continue see the following free removal guide from Malwaretips.com:
    Remove Viruses, Trojans & Malware from Windows PC (Free Guide)

    To remove malware from Windows, follow these steps:

    STEP 1: Scan your computer with Kasperskty TDSSkiller

    STEP 2: Scan your computer with Malwarebytes Anti-Malware

    STEP 3: Stop the malicious process with Rkill

    STEP 4: Double-check for malware with HitmanPro

    STEP 5: Scan your computer with AdwCleaner

    (OPTIONAL) STEP 6: Scan your computer with Zemana AntiMalware

    (OPTIONAL) STEP 7: Reset your browser to default settings

    Regards…

    Top 10 Ways PUPs Sneak Onto Your Computer. And How To Avoid Them. | Emsisoft | Security Blog
     
    Le Boule, Apr 18, 2020
    #4
Thema:

Windows Defender only partially removing malware

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