Windows 10: Windows Defender SmartScreen is blocking a small number of customers

Discus and support Windows Defender SmartScreen is blocking a small number of customers in AntiVirus, Firewalls and System Security to solve the problem; Hello, We have several dozen customers reporting that SmartScreen is blocking our website. We cannot recreate the issue, but have verified that the... Discussion in 'AntiVirus, Firewalls and System Security' started by jbrad95706, May 14, 2020.

  1. JBRAD95706
    jbrad95706 Win User

    Windows Defender SmartScreen is blocking a small number of customers


    Hello,

    We have several dozen customers reporting that SmartScreen is blocking our website. We cannot recreate the issue, but have verified that the reports are accurate. We are asking customers that report the issue to take the steps to report it as a false positive using the instructions provided by Microsoft.


    Unfortunately, the problem is not going away, and every day we have a few more customers contact us. I have tried to contact MS, but I get transferred all over the place, and nobody knows what to do or where to send me for support.


    I can only hope that I'm just not looking in the right place because my CIO is all over me on this one... rightfully so.



    Thank you for reading my post.

    :)
     
    jbrad95706, May 14, 2020
    #1
  2. SMEED
    Smeed Win User
    Smeed, May 14, 2020
    #2
  3. { PAULCLEAVER }
    { paulcleaver } Win User
    Windows defender smartscreen

    Every time i go to install a application on my windows 10 it keeps getting Blocked by the windows defender smartscreen security is there anyone that can help me please i’ve tried turning off the windows defender smartscreen but i’m still have no look hope
    someone can please help
     
    { paulcleaver }, May 14, 2020
    #3
  4. HARISH_KUM
    Harish_kum Win User

    Windows Defender SmartScreen is blocking a small number of customers

    Windows Defender SmartScreen won't let me download ANYTHING.

    Hello,

    Thank you for writing to Microsoft Community Forums.

    Please provide some additional information, so that we can assist you better.

    1. Which browser you are using to download the application?
    2. What is the complete error message appears on your computer screen when you click on download?


    We can try and perform few steps and see if it helps.

    Step 1: You can refer the Microsoft article related

    Windows Defender SmartScreen     under the section
    how can I download files reported as unsafe by Windows Defender SmartScreen in Internet Explorer 10 or Microsoft Edge.

    Step 2: Try to disable SmartScreen.

    1. Press Windows + S on your keyboard.
    2. Click on Internet Options.
    3. When the Internet Properties window opens, go to the
      Security tab and click Custom level.
    4. Locate the Miscellaneous section. Now, locate Use
      SmartScreen Filter option       and set it to disable. Click OK to save changes.
    5. You can disable SmartScreen by going to the
      advanced tab and unchecking the Enable SmartScreen Filter option. After doing that, click
      Apply and OK to save changes.
    6. Restart your computer to effect the settings.


    Hope it helps.

    Let us know if you got the help you needed by clicking ‘Yes or No’.

    Harish

    Microsoft Community – Moderator
     
    Harish_kum, May 14, 2020
    #4
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Windows Defender SmartScreen is blocking a small number of customers

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