Windows 10: Windows Defender turned off because it can't update

Discus and support Windows Defender turned off because it can't update in AntiVirus, Firewalls and System Security to solve the problem; Hey folks, Antivirus on my Surface Pro 7 is turned off because Windows defender is unable to get the latest update. I am getting an error when trying... Discussion in 'AntiVirus, Firewalls and System Security' started by Tom Bruno Real, Feb 8, 2020.

  1. TOM BRUNO REAL
    Tom Bruno Real Win User

    Windows Defender turned off because it can't update


    Hey folks,


    Antivirus on my Surface Pro 7 is turned off because Windows defender is unable to get the latest update. I am getting an error when trying to update Security Intelligence Update for Windows Defender Antivirus - KB2267602 Version 1.309.458.0 -Error 0x80070643.


    I don't know if my data is safe given this issue, and I wish I just bought a MacBook given the cost of a Surface Pro 7. I wouldn't have to worry about antiviruses with a MacBook.


    I wonder if this is a shared problem with other folks in this community.


    Regards,

    Tom.


    * Original title; Why I regret buying a Surface 7

    :)
     
    Tom Bruno Real, Feb 8, 2020
    #1
  2. EILEEN GAL
    Eileen Gal Win User

    WINDOWS DEFENDER is turned off

    Hi Ahmed,

    Since you're not able to turn on Windows Defender as well, we'd like to know if you have made any changes recently prior to this issue. In the meantime, you may follow the steps below on how to turn on Windows Defender manually:

    • Type Windows Defender in the Search bar and press
      Enter.
    • Go to Settings and make sure that the Turn on real-time protection recommended option is turned on.
    Same thing with the other members who are having the same issue, we suggest that you check if the service was setup to
    Automatic in the Services option. Please follow the steps that we've provided last
    September 3, 2017.

    Let us know how if you were able to turn it on properly by changing the Startup type to Automatic.
     
    Eileen Gal, Feb 8, 2020
    #2
  3. MONICA CAM
    Monica Cam Win User
    Windows update and windows defender issues

    We suggest you to avoid installing any cleaner or anti-virus software that may interrupt the function of Windows Defender. Make sure that Windows Defender is always on. To do this follow these steps:

    • On the Start menu, type Windows Defender and hit enter.
    • Click Settings.
    • Turn Real-time protection on.
    We also recommend you to install the latest update for Windows Defender.

    Should you have further questions, feel free to get back to us.
     
    Monica Cam, Feb 8, 2020
    #3
  4. JSFITZ54
    jsfitz54 Win User

    Windows Defender turned off because it can't update

    Windows 10 Anniversary Update Issues

    Problems with W10 Anniv auto update:

    Mom's: (x58 Xeon 5677) Windows Defender was not turned back on automatically (it was "on" in the 1511 edition) and she had a Trojan. Full system scan to eradicate.
    Her Epson printer was knocked off, had to uninstall by Device Manager pull USB cable and reconnect cable. W10 did the rest.

    Step-mom's: (HP pre built) Windows Defender not turned back on by default. Her USB Seagate Expansion Drive 2Tb was offline so all backup routines were halted. Had to rerun backup plan. Had her do a full virus scan.

    Step-dad's: (Dell Optiplex tweaked upgrades) Windows Defender not turned back on by default. Full Scan.
     
    jsfitz54, Feb 8, 2020
    #4
Thema:

Windows Defender turned off because it can't update

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