Windows 10: Windows desktop screen goes black after a few seconds of logging in

Discus and support Windows desktop screen goes black after a few seconds of logging in in Windows 10 Support to solve the problem; I tried step 4 as listed *.*c:\windows\system32\config. I hit enter, and got this result: The filename, directory or volume label syntax is incorrect.... Discussion in 'Windows 10 Support' started by Steviebabs2685, Mar 13, 2018.

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  1. STEVIEBABS2685
    Steviebabs2685 Win User

    Windows desktop screen goes black after a few seconds of logging in


    I tried step 4 as listed *.*c:\windows\system32\config. I hit enter, and got this result: The filename, directory or volume label syntax is incorrect. I tried without asterisks and got this: '.' is not recognized as an internal or external command, operable program or batch file. Did it again with a space between *.* and c:\windows\system32\config and ended up with this result: '*.*' is not recognized as an internal or external command, operable program or batch file.
     
    Steviebabs2685, Mar 16, 2018
    #16
  2. ZBOOK
    zbook New Member

    Please find a camera or smart phone camera to take pictures and post images into the thread.
    1) Find a flash drive that you can format ( > or = 8 GB).
    2) Create a bootable Windows 10 iso:
    Download Windows 10
    3) Find another flash drive so that you can save files > move the flash drive to another computer > post files into the thread

    4) In safe mode run the beta log collector and post a zip into this thread:
    log collector v2-beta08.zip
    (extract > open)

    5) Are you able to open safe mode and then device manager?
    How to Access Device Manager From the Command Prompt

    6) Expand display adapters
    7) Right click on the GPU device > left click uninstall the driver
    8) reboot

    9) Which antivirus software are installed on the computer (always on and manual)
     
    zbook, Mar 16, 2018
    #17
  3. TECHJOURNEY
    Techjourney Win User
    Type or copy this complete command
    copy *.* c:\windows\system32\config
     
    Techjourney, Mar 16, 2018
    #18
  4. STEVIEBABS2685
    Steviebabs2685 Win User

    Windows desktop screen goes black after a few seconds of logging in

    The only other computer in the house is a Mac.
     
    Steviebabs2685, Mar 16, 2018
    #19
  5. TECHJOURNEY
    Techjourney Win User
    Did you try the the command?

    windows iso can be downloaded from a Mac if needed.
     
    Techjourney, Mar 16, 2018
    #20
  6. STEVIEBABS2685
    Steviebabs2685 Win User
    Completed. Result: 4193 file(s) copied. What’s the next step?
     
    Steviebabs2685, Mar 16, 2018
    #21
  7. STEVIEBABS2685
    Steviebabs2685 Win User
    The the command? *chuckle Would it just be easier to reset windows and have it copy all files and just reinstall apps I previously had on there?
     
    Steviebabs2685, Mar 16, 2018
    #22
  8. TECHJOURNEY
    Techjourney Win User

    Windows desktop screen goes black after a few seconds of logging in

    Okay, please restart and see if windows will run now. This is caused by earlier update so we need to be able to run Windows updates if you can get into Windows. If not go to elevated command prompt and copy and paste the following command to run Windows update from command line.

    wuauclt.exe /updatenow


    Would it just be easier to reset windows and have it copy all files and just reinstall apps I previously had on there?

    Let's save this for a last resort.
     
    Techjourney, Mar 16, 2018
    #23
  9. STEVIEBABS2685
    Steviebabs2685 Win User
    I get in, but like before, screen goes black within a few seconds of logging in.
     
    Steviebabs2685, Mar 16, 2018
    #24
  10. TECHJOURNEY
    Techjourney Win User
    Techjourney, Mar 16, 2018
    #25
  11. STEVIEBABS2685
    Steviebabs2685 Win User
    Tried this restarting and selecting Safe Mode with Command Prompt but no result. Trying now with regular command prompt to see what happens.
     
    Steviebabs2685, Mar 16, 2018
    #26
  12. TECHJOURNEY
    Techjourney Win User
    Okay how have you been accessing command prompt? You will need an elevated command prompt to run the update command?
    If you prefer to Reset then follow the method in the following link under “Use installation media to reset or restore your computer” Let me know if any questions https://support.microsoft.com/en-us/...covery-options
     
    Techjourney, Mar 16, 2018
    #27
  13. STEVIEBABS2685
    Steviebabs2685 Win User

    Windows desktop screen goes black after a few seconds of logging in

    I obviously have to type this all out as I previously stated I’m doing this all from an iPad.

    C:\WINDOWS\system32>dism /image:c\ /get-packages

    Error: 2

    Unable to access the image.
    Make sure the image path and the windows directory for the image exist and you have Read permissions on the folder.
    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log


    C:\WINDOWS\system32> dism /image:c\ /get-packages

    Error: 87

    The /Image option that is specified points to a running Windows installation.
    To service the running operating system, use the /Online option. For more information, refer to the help by running DISM.exe /Online /?.

    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
     
    Steviebabs2685, Mar 16, 2018
    #28
  14. TECHJOURNEY
    Techjourney Win User
    Are you ready to try the Reset or Reinstall or do you want to continue trying to repair? Are you accessing remotely from a iPad?
     
    Techjourney, Mar 17, 2018
    #29
  15. TECHJOURNEY
    Techjourney Win User
    I would like to see your Windows updates. Please enter the following and upload the systeminfo.txt from your desktop.

    systeminfo> "%USERPROFILE%\Desktop\systeminfo.txt"
     
    Techjourney, Mar 17, 2018
    #30
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