Windows 10: Windows desktop screen goes black after a few seconds of logging in

Discus and support Windows desktop screen goes black after a few seconds of logging in in Windows 10 Support to solve the problem; Are you ready to try the Reset or Reinstall or do you want to continue trying to repair? Are you accessing remotely from a iPad? Let’s try to continue... Discussion in 'Windows 10 Support' started by Steviebabs2685, Mar 13, 2018.

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  1. STEVIEBABS2685
    Steviebabs2685 Win User

    Windows desktop screen goes black after a few seconds of logging in


    Let’s try to continue to repair. Like you said, let’s leave reset as a last resort. I am performing said tasks from pc but replying on iPad. I cannot do anything internet related from pc as connection is still not active. Hasn’t been since this all started. Tried inputting command in command prompt and got this: Loading Operating System Information ...ERROR: Critical error
     
    Steviebabs2685, Mar 17, 2018
    #31
  2. TECHJOURNEY
    Techjourney Win User

    Okay, but I am confused. You mention that you cannot do anything from the computer because it shows blackscreen? If you cannot access the internet then about the only option to repair is to download a Windows10.iso and create a USB or DVD to boot from to repair.
     
    Techjourney, Mar 17, 2018
    #32
  3. STEVIEBABS2685
    Steviebabs2685 Win User
    Is there a way to repair and keep all my files?
     
    Steviebabs2685, Mar 17, 2018
    #33
  4. ZBOOK
    zbook New Member

    Windows desktop screen goes black after a few seconds of logging in

    Please see post #15.
    Which steps are you able to perform?

    A windows 10 iso can be created on any working windows computer.
    For example a public library, work computer, friend or relatives computer.
     
    zbook, Mar 17, 2018
    #34
  5. TECHJOURNEY
    Techjourney Win User
    Techjourney, Mar 17, 2018
    #35
  6. TECHJOURNEY
    Techjourney Win User
    I am available today if you need more help or did you run the Reset or Reinstall process?
     
    Techjourney, Mar 17, 2018
    #36
  7. STEVIEBABS2685
    Steviebabs2685 Win User
    I am trying to do a reset but it’s saying it cannot save my files. I might have to do a full restore and lose all files. The error I get is: “We cannot reset this PC and keep your personal files. You can try Advanced Options for other ways to troubleshoot problems with your PC, or you can back up your personal files and completely reset your PC.”
     
    Steviebabs2685, Mar 17, 2018
    #37
  8. TECHJOURNEY
    Techjourney Win User

    Windows desktop screen goes black after a few seconds of logging in

    Okay, did you create the Windows disk. Please try to boot with it and see if you can get into safe mode with networking, safe mode or command prompt. If so, can you work with the computer or is the screen black?

    then I am still needing your to run the following command

    systeminfo> "%USERPROFILE%\Desktop\systeminfo.txt"
    upload the systeminfo.txt to your reply
     
    Techjourney, Mar 17, 2018
    #38
  9. STEVIEBABS2685
    Steviebabs2685 Win User
    I decided to go with the Factory Image Restore. Not sure how or why this all happened a week ago, but at least I got my PC back. I hope this doesn’t happen again. Thanks for your help anyway!
     
    Steviebabs2685, Mar 18, 2018
    #39
  10. TECHJOURNEY
    Techjourney Win User
    Okay, make sure you update all of your drivers from the mfg or device mfg websites. Let me know if you need anything else.
     
    Techjourney, Apr 4, 2018
    #40
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