Windows 10: Windows doesn't shut down

Discus and support Windows doesn't shut down in Windows 10 Support to solve the problem; Hey there, since I resolved my bluescreen error (Continues BSOD - Different Errorcodes), I have the problem, that I can only shutdown my pc using cmd... Discussion in 'Windows 10 Support' started by LarsK1, Apr 20, 2020.

  1. LarsK1 Win User

    Windows doesn't shut down


    Hey there,
    since I resolved my bluescreen error (Continues BSOD - Different Errorcodes), I have the problem, that I can only shutdown my pc using cmd (shutdown /s) or using the power button? Do you have any idea, what could be the problem?
    Thanks for all,
    Lars

    Build: 1909 (18363.778)

    :)
     
    LarsK1, Apr 20, 2020
    #1
  2. BetoLP Win User

    Windows doesn`t start. Authomatic repair doesn`t work.

    Thanks again!!

    I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

    I`ll do it and I`ll be updating this thread when I have the report.

    - - - Updated - - -

    I ran SeaTools. These are the results:

    Windows doesn't shut down [​IMG]


    Does it mean my HDD is useless?
     
    BetoLP, Apr 20, 2020
    #2
  3. CyrrusV Win User
    hd6950 to hd 6970

    ok
    i ve tried everything:with atiflash from dos,winflash.step by step with bios powercolor hd 6970 from the database.
    nothing,doesn´t work.any suggestion????
     
    CyrrusV, Apr 20, 2020
    #3
  4. BetoLP Win User

    Windows doesn't shut down

    Windows doesn`t start. Authomatic repair doesn`t work.

    Thanks for your answer, ken!
    I deleted all my data. I had have it backed up.

    I did a clean installation using the windows media creation tool (usb option).

    No, I didn`t. I thought a clean installation would solve the problem.

    After posting my previous message, I did it.


    Windows doesn't shut down [​IMG]


    After chkdsk, I close cmd and tried to boot and the laptop just turned it off. This morning I`ve restarted it and automatically windows did a repair. Windows has booted and it seems that the repair tool has removed chrome and acrobat pdf reader (the only two programs I had installed after reinstalling windows).

    Now Windows is installing updates and restarting my lapop, I`m kind of frightened. I don`t want it to happen again. Anyhow, I want to know what has brought the issue

    I`ve been looking for information about the error code at the end of the picture and I didn`t get anywhere.
     
    BetoLP, Apr 20, 2020
    #4
Thema:

Windows doesn't shut down

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