Windows 10: Windows DVD Player App from the Windows Store

The Windows DVD Player App has stopped working and gives an error code. This App was given free by Microsoft as part of the free upgrade from Windows 7 to Windows 10. Please note it is the app that does not work my physical DVD player works well in all other respects; I make this point as replies on other threads misunderstand the question and start talking about problems with the computers built in physical drive.

:)

 

Windows DVD Player from App Store Not Playing U.S. Standard DVD's

So I read that upgrading from Window 7 to Windows 10 strips a bunch of CODEC's that Windows Media Player use to have. From what I understand this has to be purchased now in the Windows Apps Store for ~ USD 15. So I went ahead and did it and the app still
does not play DVD's. Here are my steps and errors:

• Load my DVD (original DVD, not copied) into my DVD tray
• Double click on This PC
• Find my DVD drive and right click on it, select Auto Play
• Select Windows DVD Player (the one I purchased for $15 from the app store)
• DVD Player App launches and errors out with: "Error: Video could not be decoded"

This is not display driver issue because VLC Player works just fine (the audio codec's don't work correct though).

• If this App is simply too buggy, can someone tell me how to get a refund?

I tried going to: http://www.microsoftstore.com/store/msusa/en_US/DisplayHelpReturnsRefundsPage and clicking on

• If you’d like to return your purchase made in the last thirty days without any hassles, you can initiate this yourself in your order
  history

But the page simply crashes. Any help would be appreciated.

 

windows dvd player in my HP laptop (windowas 10) has stopped working

I did Method 1 followed by Method 2. In Method 2 & step 2, I uninstalled the DVD player app.

However, now the Windows store wants me to pay $14.99 for the Windows 10 version of the DVD player app.

HELP! .... I'm now without the Windows 10 DVD player app and I have no intention of paying $14.99 for something that I was told to delete by Microsoft Help.

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Method 2.

I suggest you to uninstall/reinstall the DVD player app and check if this helps.

• 
  Go to settings and click on System.
  
• 
  Click on App & features, locate for the DVD player app, click on it and uninstall it.
  

Note: You can install it back again from Windows store.

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Windows 10 DVD Player

Hi Susi,

Thank you for posting your query in Microsoft Community.

To assist you better, I would like to ask some questions.

1. Are you able to play the DVD using Windows Media Player or other video players (if any) in your computer?

2. Did you try to play from other DVD disc's to check if it plays?

I suggest you to run the Windows Store App troubleshooter by following the steps provided below:

• Type “Troubleshooting” in search bar and press Enter.
• Click on “View All” on top left pane.
• Select “Windows Store Apps” from the list and follow the prompts for troubleshooting.

Hope this helps. Please get back to us with the status and requested information and we'll be glad to assist you.