Windows 10: Windows encountered a problem installing the driver software for your device (Sound...

I need help.


(moved thread from th-th to en-us)

:)

 

Windows encountered a problem installing the driver software for your device

Good afternoon, i have problem to install HP DeskJet 3721 driver sofware to my computer, show (windows encountered a problem installing the driver software for your device). need your help thanks

 

HTC Windows 7 encountered problems installing device software, dependancy service group failed to start??

Hello moojfish,



Thank you for posting.



You mentioned doing some troubleshooting steps to resolve the error: Windows encountered a problem installing the device software for your device.



But I am unclear as the troubleshooting steps that you have tried. To get a better idea of what you have done or any document(s) that you have gone through can you please list the troubleshooting you completed. This will help us in providing you new
suggestions rather than having you repeat unsuccessful steps.



Thank you in advance for your response.



Kind Regards,

 

Sound problem in Windows 10

Hi Carl,

Thank you for posting your query in Microsoft Community.

Did you make any changes prior to the issue?

I suggest you to uninstall and re-install the Sound drivers check if it works for you.

Follow the steps to uninstall the Sound drivers:

• Press Windows Key + X key and click Device Manager.
• Expand ‘Sound, Video and Game Controllers’.
• Right-click on the Audio devices listed and click on ‘Uninstall’.
• Select the option to Delete driver software.

Follow the steps to update the sound driver:

• Press Windows Key + X key and click Device Manager.
• Expand ‘Sound, Video and Game Controllers’.
• Right-click on the Sound device listed and click on ‘Update Driver Software’.
• Select the option to automatically search for the updated driver software.
• Restart the computer after its updated and verify.

Restart the computer after its uninstalled. Try to access the device manufacturer's website and download and install the latest chipset and sound drivers.

Run sound troubleshooter

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab03

Hope it helps. Get back to us with the updated status. We’ll be glad to assist you.

Thank you.