Windows 10: windows explorer crash when opening files windows.storage.dll

Discus and support windows explorer crash when opening files windows.storage.dll in Windows 10 BSOD Crashes and Debugging to solve the problem; When some users opens the explorer and browse some folders it starts opening lots of new windows. Moreover if we open files like Word documents or pdf... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Z8mail, Jun 4, 2020.

  1. Z8mail Win User

    windows explorer crash when opening files windows.storage.dll


    When some users opens the explorer and browse some folders it starts opening lots of new windows. Moreover if we open files like Word documents or pdf files than the explorer crashes and restarts.



    It seems to be a user related problem. If another user profiles uses the same machine the problem does not occur.



    We can fix the problem if we delete some files:

    %SHELLFOLDER_USER_APPDATA%Microsoft\Windows\Recent\CustomDestinations\*

    %SHELLFOLDER_USER_APPDATA%Microsoft\Windows\Recent\AutomaticDestinations\*

    %SHELLFOLDER_USER_APPDATA%Microsoft\Windows\Recent\*





    But after a random time the problem occurs again.



    We disabled all third-party shell extension ShellExView, we uninstalled third party Antivirus and we have uninstalled Nuance PowerPDF.



    I have uploaded a crash dump:

    https://1drv.ms/u/s!AmGL_5Wj9xuycAOookJEAGSzWQM?e=sG4PhU





    Here is the event log:

    Name der fehlerhaften Anwendung: Explorer.EXE, Version: 10.0.10240.18036, Zeitstempel: 0x5bd1481b

    Name des fehlerhaften Moduls: windows.storage.dll, Version: 10.0.10240.18575, Zeitstempel: 0x5eb0f0a5

    Ausnahmecode: 0xc000041d

    Fehleroffset: 0x00000000000f6c4c

    ID des fehlerhaften Prozesses: 0x1284

    Startzeit der fehlerhaften Anwendung: 0x01d63a5d79385151

    Pfad der fehlerhaften Anwendung: C:\Windows\Explorer.EXE

    Pfad des fehlerhaften Moduls: C:\Windows\system32\windows.storage.dll

    Berichtskennung: 6f44f0fd-cf1e-4341-8415-59d07e81f83d

    Vollständiger Name des fehlerhaften Pakets:

    Anwendungs-ID, die relativ zum fehlerhaften Paket ist:



    What can we do to fix the problem permanently?



    Thanks



    Z8mail

    :)
     
    Z8mail, Jun 4, 2020
    #1
  2. Ahhzz Win User

    Windows 10 Tweaks

    Pressing “Windows+Pause Break” (it’s up there next to scroll lock) opens the “System” Window.

    Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

    • Open a new Explorer window.
    • Click View in the ribbon.
    • Click Options.
    • Under General, next to “Open File Explorer to:” choose “This PC.”
    • Click OK


    credit to Lifehacker.
     
    Ahhzz, Jun 4, 2020
    #2
  3. Harvy Win User
    Windows explorer crashing

    Hi,

    I am having the same problem as the OP in this thread.
    Windows Explorer crashes whenever I open my external HDD or thumb drive in explorer..

    I have tried the fixes listed in the above thread and I am getting the same error message as 'ktadie' (post 16). I think this is because I am running Windows 7 Professional. Windows explorer crashes when I open my 'Films' folder on my brand new 2tb external HDD. I have about 300 .avi files in this folder and some of the .avi files are several years old.

    In short I believe I need the same fix given by 'Wile E' (post 7) but updated for Windows 7 Professional.

    Thanks in advance.
     
    Harvy, Jun 4, 2020
    #3
  4. jsmin Win User

    windows explorer crash when opening files windows.storage.dll

    Windows Explorer crashes and thumbnails problem

    Hi, I hope you can help me.
    Windows Explorer is no longer showing thumbnails on files played by Windows Media Player. I've run cmd and regsvr32 shmedia.dll and regsvr32 shimgvw.dll. That seemed to solve the problem...but it created a different one. Now when I try to open a folder on an external hard drive it crashes. I read in an old 2008 post it was an avi file causing the problem and suggested the run cmd regsvr32 /u shmedia.dll. That solved the opening problem but recreated the thumbnail problem. Any help to achieve both functions would be greatly appreciated. Thank you.
     
    jsmin, Jun 4, 2020
    #4
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windows explorer crash when opening files windows.storage.dll

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