Windows 10: Windows Explorer crash when selecting any Office files with preview or detail pane active

Discus and support Windows Explorer crash when selecting any Office files with preview or detail pane active in Windows 10 Network and Sharing to solve the problem; Hello, as the topic says whenever I select a Office file from Windows Explorer with preview or detail pane active, Windows Explorer crash, like it... Discussion in 'Windows 10 Network and Sharing' started by nicamanny, Apr 26, 2019.

  1. nicamanny Win User

    Windows Explorer crash when selecting any Office files with preview or detail pane active


    Hello,

    as the topic says whenever I select a Office file from Windows Explorer with preview or detail pane active, Windows Explorer crash, like it doesn't respond for a while and than it closes down. If I deactivate preview or detail pane it works fine.

    Anyone had this problem before? What could be the reason and the solution?


    Thanks.

    Manuel

    :)
     
    nicamanny, Apr 26, 2019
    #1

  2. preview/details pane in explorer

    Hi,

    Setting the Preview pane to show or hide in File Explorer will apply to all folders. If you wish to hide the Preview pane in File Explorer, we suggest that you follow the steps below:

    • Open File Explorer.
    • Tap on View tab.
    • Click Preview Pane to view/hide it.

    We would appreciate it if you could get back to us and provide us your feedback.
     
    Michael Gall, Apr 26, 2019
    #2
  3. Ariel Acu Win User
    Preview pane not functional / causing system issues

    Hi,

    We can see here that you're having an issue with using the preview pane for File Explorer. Since using the preview pane affects the CPU usage when trying to view Office files, we could suggest that you changed your File Explorer View setting into the Navigation
    pane by performing the following steps:

    • Open File Explorer.
    • Click on the View tab.
    • Select Preview pane to remove it from being highlighted.

    Once done, try to open files using Office apps and check if this helps your Surface Pro 4 works fine.

    We look forward to your reply.
     
    Ariel Acu, Apr 26, 2019
    #3
  4. Windows Explorer crash when selecting any Office files with preview or detail pane active

    Video in the preview pane

    Hi,

    To enable the Preview pane, open File Explorer and follow these steps:


    • In the File Explorer window, click the View
      tab.

    • In the Panes section, click the Preview Pane button. The Preview pane is added to the right side of the File Explorer window.

    • Select several files one by one to preview their contents. You can preview their contents if they are text, images, or videos.

    Let us know if you need further assistance.
     
    Aileen Alf, Apr 26, 2019
    #4
Thema:

Windows Explorer crash when selecting any Office files with preview or detail pane active

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