Windows 10: Windows Explorer crashes when trying to expand Quick Access

This is a shot in the dark but I've seen this on several of our computers at work, and it's a real nuisance. Basically, Quick Access is showing as Collapsed and when you expand it, the File Explorer window goes into Not Responding indefinitely. This can happen multiple times a day, but I can't seem to repeat it at will.

• There are lots of network shortcuts in my quick access.
• I've turned off Show Recent files and Frequently Used Folders.
• Force-closing Windows Explorer will usually get it working again.

Anyone seen this before?

submitted by /u/mr_somebody
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:)

 

Quick Access Crashes Explorer

Hi Bill,

Quick Access is a new feature in Windows 10 File Explorer navigation pane which helps users quickly navigate to locations which are frequently used. However, if you're having issues with Quick Access, you can try to disable and enable it. To disable Quick
Access, follow these steps:

• Type File Explorer Option in the search box.
• Click on File Explorer Options.
• Under General tab, choose This PC in the Open File Explorer to: drop down menu.
  
• Uncheck Show recently used files in Quick access and
  Show frequently use folders in Quick access.
• Click Apply an OK.
• Restart the computer and re-enable Quick access.

Let us know how it goes after performing the suggested troubleshooting steps.

 

File Explorer Crashes Due To Quick Access - Registry Fix?

I was following a guide suggesting putting custom items in the File Explorer Quick Access Panel.
I think I actually set something already in the quick panel - or a "divider line", which I was trying to move to the right so I could see what was in the quick panel already - to be in the quick panel.
At which point File Explorer crashed.
An attempt to open it, whether from a desktop folder or the taskbar, crashes (and also wipes and reups the taskbar contents).
Opening File Explorer Options from the start button, clearing the cache and unticking the two boxes for showing history in the Quick Access panel does NOT help.
Basically, I've lost file explorer. There must be registry entries that could reset the Quick Access to its original state.
Help!
Thanks)

 

Quick Access Not Working

Hi Dustin,

Thank you for writing to Microsoft Community Forums.

Follow the below steps to repair the broken database of Quick Access.

Method 1:

Before repairing the database, try to disable and then re-enable Quick Access to see if it helps. To disable and re-enable Quick Access, follow the below steps:

Step 1: To remove frequent folders and recent files list from Quick Access, open File Explorer > click on View tab in Ribbon >
click on Options > Change folder and search options to open Folder Options.

Step 2: You’ll have to uncheck the following two check-boxes present under the Privacy section to disable Quick Access:

• Show recently used files in Quick Access.
  
• Show frequently used folders in Quick Access.
  

Step 3: Click Apply and Exit. The action will instantly remove these two sections from Quick Access in File Explorer. (To clear your Quick Access history press the ‘Clear’ button against Clear File Explorer History).

Step 4: Then, check
the following two check-boxes again to enable Quick Access that you did in
Step2.

• Show recently used files in Quick Access.
  
• Show frequently used folders in Quick Access.
  

Step 5: Restart the PC once and check the issue and if the issue persist, follow the
Method 2.

Method 2:

The Method 2 will repair the broken database of Quick Access.

Step 1: Open File Explorer and paste this folder path: %AppData%\Microsoft\Windows\Recent\AutomaticDestinations in the address bar and hit Enter.

Step 2: Once the folder is opened, press ‘Ctrl’ key and the ‘A’ from your keyboard to select all of its contents and delete it.

Step 3: Do the same for this folder path as well: %AppData%\Microsoft\Windows\Recent\CustomDestinations

Step 4: Restart the PC once and check the issue.

Hope it helps.

Shafeeq Ali Khan

Microsoft Community - Moderator