Windows 10: Windows Explorer Preview Pane not working with OneDrive / Sharepoint Files in Cloud

According to the MS post below, OneDrive on-Demand files are supposed to be viewable in the preview pane, but I can't seem to get it to work. Files that are downloaded (green checkmark) work fine, but those that are on-demand (blue cloud) don't, regardless of file type.

The post: https://support.office.com/en-us/article/file-types-supported-for-previewing-files-in-onedrive-sharepoint-and-teams-e054cd0f-8ef2-4ccb-937e-26e37419c5e4

Setup details: We've recently migrated our files into a SharePoint directory, and have set up OneDrive on all the office computers (All relatively new Core i5/i7s, running Windows 10 pro, fully patched, and Office 365 (E5 tier), fully patched). Three computers in the office, all have the same issue. 25MBps broadband connection, if that is somehow relevant.

Problem details: When browsing the Sharepoint directory in Windows explorer, the preview pane is blank if the file is on-demand (has a blue cloud icon next to it). If we download the file (either by opening it, giving it a hollow green checkmark, or by marking to keep it always in the device, getting a solid green checkmark), the preview pane works as usual. Preview pane works just fine for other local files (not in the sharepoint or onedrive directories). The missing preview pane behavior is the same on on-demand files in OneDrive (not sharepoint) directories.


I can use "Extra Large Icons" view to get something vaguely resembling a preview, and those icons populate just fine (it takes a moment for the thumbnails to download, but it's pretty close to instant). This works for some files, but for documents (whether PDF, DOCX, or XLSX), there's just not enough detail there.

I would assume this is not possible, but the above-referenced post explicitly says that we should be able to preview these file types on on-demand files.


I've been searching through the forums and web, but can't seem to find a solution. Any ideas?

:)

 

preview/details pane in explorer

Hi,

Setting the Preview pane to show or hide in File Explorer will apply to all folders. If you wish to hide the Preview pane in File Explorer, we suggest that you follow the steps below:

• Open File Explorer.
• Tap on View tab.
• Click Preview Pane to view/hide it.

We would appreciate it if you could get back to us and provide us your feedback.

 

Windows 10 File Explorer Preview Pane Word Doc fix

Seriously, what's so difficult to understand about these simple steps?

 

Preview pane (file explorer) not always working on OneDrive files

Having opened a .jpg or .mpg etc , look at 'recent files' in file explorer- the files appear in preview pane as expected- I have come across this problem on the six machines I have checked. To get the preview pane to work again either uncheck the 'files
on demand' in onedrive settings or (with care!!) 'Unlink' the onedrive in settings. All the local files will now show up as normal!! Sorry I can't be of more help.