Windows 10: Windows Explorer won't load and Windows doesn't shut down / restart

Hey guys, I've been having some weird problems and I have no idea what caused it all, I haven't been changing anything in any properties and there was no major Windows Update that I'm aware of.

First of all, Windows won't shut down anymore or restart, it just gets stuck forever on the shutting down / restarting screen, and I have to do a hard manual shut down or reset.

Secondly, the Windows Explorer won't load any folder anymore. As soon as I try opening a library or the like, it gets stuck on the loading screen. I can't even manually via the task manager shut down the Windows Explorer, if I try something like that, or just otherwise try to brute-force the problem, the whole screen, not just the Explorer, freezes up and I have no other other option than to again manually restart the pc.

Any help would be greatly appreciated.

Windows 10 Version 1903 (Build 18362.836)

:)

 

Windows doesn`t start. Authomatic repair doesn`t work.

Thanks again!!

I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

I`ll do it and I`ll be updating this thread when I have the report.

- - - Updated - - -

I ran SeaTools. These are the results:




Does it mean my HDD is useless?

 

Windows doesn`t start. Authomatic repair doesn`t work.

Thanks for your answer, ken!

I deleted all my data. I had have it backed up.

I did a clean installation using the windows media creation tool (usb option).

No, I didn`t. I thought a clean installation would solve the problem.

After posting my previous message, I did it.





After chkdsk, I close cmd and tried to boot and the laptop just turned it off. This morning I`ve restarted it and automatically windows did a repair. Windows has booted and it seems that the repair tool has removed chrome and acrobat pdf reader (the only two programs I had installed after reinstalling windows).

Now Windows is installing updates and restarting my lapop, I`m kind of frightened. I don`t want it to happen again. Anyhow, I want to know what has brought the issue

I`ve been looking for information about the error code at the end of the picture and I didn`t get anywhere.

 

Skype won´t wok in 17063

Skype Won´t work... games won´t work...

Making backup and re-format...

Maybe I Install a Windows 7 again, At least, all of my games run smoothly ...Sadness!!

*Banghead