Windows 10: Windows Family limits are inconsistent

Windows 10 Pro 1903 here. Our Family management has 2 kids who share the same PC.


One has activity reports of unrealistically much time Screen time is consitent only if it counts all time the computer was ON, including periods of deep sleep. The other kid, on the same computer, has unrealistically short Screen times in Activity reports: 3 minutes, 6 minutes, …


So, the first child always gets the "Time's up!" popup when he logs in, while the second child never has her time limits expire luckily, the scheduled hours still work for her, so at 8 pm she is forced to go to bed.


What may have gone wrong?

:)

 

time limits in family not working

Hi Barbara,

We would like to know more details about your concern about the Family Safety time limit that is not working so we can better assist you. Kindly answer the following:

• Does it happen only with particular child account?
• What troubleshooting steps have you done so far?

In the meantime, we would suggest that you refer to this
support link on how to set up screen time limits for your child.

We look forward to your response.

 

Setting time limits using Family Safety on Windows 10

Hi Sterr,

Welcome to Microsoft Community.

I understand your concern over setting limits on using browser on Windows 10. I will certainly help you.

If you had previously set up family features for a child account and then upgraded to Windows 10 , there are a few steps you need to take to turn on family settings again.

I suggest you to go through the below article and follow the steps given.

Set the right limits for your child

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Windows 10 Family Safety time limits not working

I had this exact problem and these are the steps I took to get the issue resolved:

• Navigate to family safety settings and remove the child from the family having issues.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with local account instead
• Follow the steps to change to a local account. When completed, Login back to your account (admin account)
• Go back to the family safety settings and add your child back to the family group.
• Access your childs email address to accept the family invitation
• Verify the child now shows properly in the family settings and that the screen times are still correct.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with microsoft account instead
• Your family settings should now take affect.

I know this is pretty tedious, but like I said, it worked for me. If you are still having trouble, I suggest contacting support and they can help walk you through the steps to get it resolved.