Windows 10: Windows family safety screen time limit has locked me out of computer

My daughter's computer has locked us out because of a screen time limit. It does not update or change once the limit is changed or removed. I have also removed her computer from my family account it no longer shows there, however, we are still locked out of the laptop. The "Time's Up!" popup is the only screen we can access after logging in. It will not "Send a request" for more time "Something went wrong" popup". We have tried rebooting all computers and I've tried signing in and out of my microsoft family account.

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Windows 10 Family Safety: Time limits and screen locking

I recently set up my son's computer with family safety, and I have him limited to 3 hours of total screen time per weekday. I have told him that when he gets up to go outside, eat, or whatever to lock his computer - but it appears that the time he's away is counting toward his total time as well, which defeats the purpose of screen locking IMO. I've scoured Microsoft and the forums to see if screen lock time counts toward computer time in the family safety feature, but have found absolutely nothing. Does anyone out there know for sure, and if so can you post references?
Thanks.

 

Family Safety screen time stuck on old settings

• I set up family safety settings under windows 8.
• Configured screen time options to for only daytime, so as to prevent my son from using the computer too early or too late in the day.
• I've upgraded the computer to Windows 10 (live update, not a fresh install).
• Now I want to change the screen time settings for my son. Nothing I have attempted (short of clean install of Windows) has worked.
  • Changing time settings doesn't work
  • Turning off Screen Time doesn't help
  • Removing/Adding his account from family safety doesn't help
  • Removing/Adding the computer from family safety doesn't help
• I don't see a Windows Family Safety service running on the machine, which is odd.
• I really don't want to do a fresh Windows install.

Any suggestions are welcome.

 

time limits in family not working

Hi Barbara,

We would like to know more details about your concern about the Family Safety time limit that is not working so we can better assist you. Kindly answer the following:

• Does it happen only with particular child account?
• What troubleshooting steps have you done so far?

In the meantime, we would suggest that you refer to this
support link on how to set up screen time limits for your child.

We look forward to your response.