Windows 10: Windows FAx and Scan not finding printer to scan document

Discus and support Windows FAx and Scan not finding printer to scan document in Windows 10 BSOD Crashes and Debugging to solve the problem; Windows FAx and Scan - was working fine, but now doesn't show the same printer/scanner. There was another printer but it is no longer connected, This... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Poppy_652, Jun 12, 2019.

  1. Poppy_652 Win User

    Windows FAx and Scan not finding printer to scan document


    Windows FAx and Scan - was working fine, but now doesn't show the same printer/scanner. There was another printer but it is no longer connected, This is the printer that the Fax and Scan program is looking for.

    It worked earlier today and now doesn't. I can still print to it from same laptop. How can I select for scanning pls?

    :)
     
    Poppy_652, Jun 12, 2019
    #1
  2. slim142 Win User

    Can't "Scan To" from printer. Please help!

    The scenenario is the following:

    We have multiple subnets in our network. One of them is the security one which is 10.224.2.xxx

    Computer A is connected directly into it. Ethernet cable comes out of the wall and goes into her Intel NIC.

    Computer B is also connected directly into it. However, ethernet cable comes out of the wall, goes into a dock and then through the USB cable, gets internet.

    Computer C is connected to our wireless security network which is 10.224.4.xxx
    This computer is allowed on the firewall to talk to 10.224.2.xxx

    All three computer have Webroot SecureAnywhere installed. The printer is an EPSON Workforce WF-4640. IP is 10.224.2.122 / 255.255.254.0 / 10.224.2.1 gateway / no iPV6 / 192.168.50.18 & .19 are DNS's. Printer has static IP.

    I proceeded to install the drivers on all three computers. Here is where the problem comes.

    Computer A installs just fine. Finds the printer on the subnet and completes installation. I can print and scan FROM the computer. I can also scan FROM the printer. When I go to "Document Capture Pro", I can see scan to: COMPUTER A on the list.

    Computer B also installs just fine. Finds the printer and completes the installation. I can print and scan FROM the computer, but I cannot scan FROM the printer. It just wont list COMPUTER B at all!. I tried plugging the ethernet cable directly into the laptop, but still, the printer will not show computer B in the scan to list.

    Computer C the same story, but worse. I cannot finish the installation properly because it will not find the printer. It is obviously on a different subnet, but it will not let me type in the address so I just cancel the printer finder part. I manually go to control panel and adjust the IP parameters. Same thing, I can print and scan from the computer but cannot scan FROM the printer. It will not list Computer C in the list.

    I have tripled checked the EPSON Scan software on each PC. Each has the IP parameters set properly. I have spent days installing and reinstalling drivers, but no luck. Printer has updated firmware. I tried disabling Windows firewall, nothing.
    At first I wanted to think it was Webroot, since there is a review on Amazon from a guy that had the same problem, but using Norton. However, how come Computer A works just fine?
    When I though it was the dock, I quickly found out it was not as explained in Computer B when I plugged it directly.

    At this point, Im running out of ideas. Im not even sure where else to go.
     
    slim142, Jun 12, 2019
    #2
  3. scanned documents

    Hello,

    By default, scans are saved in a Scans folder inside the Pictures. Here are the steps on how to get there:

    • Press Windows and type pictures
    • Click Pictures and double-click the Scans folder.

    Furthermore, we suggest that you repair your Word application by following the steps on this

    link
    .

    Let us know how that turned out for you.
     
    Marilou Ser, Jun 12, 2019
    #3
  4. Windows FAx and Scan not finding printer to scan document

    scan a document from printer in windows 10. HOW?

    Brother printer icon shown. Turned on,document placed. on glass.

    No scan option listed on printer. CLICKED

    START SCAN in printer icon window (on my pc)/checked preview box/no options found (e.g. pdf)/ typed doc. name/then clicked SCAN.

    *NO RESULT. WHAT AM I MISSING? (assuming I can scan from my printer) Regards,
     
    DouglasWrightNB, Jun 12, 2019
    #4
Thema:

Windows FAx and Scan not finding printer to scan document

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