Windows 10: Windows Fax and Scan paper size grayed out

Discus and support Windows Fax and Scan paper size grayed out in Windows 10 Software and Apps to solve the problem; The Windows Fax and Scan program does not let you select paper size (e.g. Letter vs Legal) IF you select glass instead of document feeder. It always... Discussion in 'Windows 10 Software and Apps' started by Bertilak, Sep 10, 2019.

  1. BERTILAK
    Bertilak Win User

    Windows Fax and Scan paper size grayed out


    The Windows Fax and Scan program does not let you select paper size (e.g. Letter vs Legal) IF you select glass instead of document feeder. It always scans legal size when using the glass.


    I searched for this and see it reported as far back as 2015. Apparently Microsoft does not intend to fix this.


    Of course there are lots of "solutions" offered but nowhere is there a real solution. Some refer to menus, options, and other things that don't even exist, or depend on some unrelated situation, e.g. network folders.


    There is ONE good workaround: if you preview the scan you can alter the size of the output and manually drag the edge back to something approximating letter size although no numerical dimensions are shown.


    Perhaps the best workarounds are those saying to use another scanning program instead.


    So, to make this a real question: Does anyone know if Microsoft intends to fix this or to replace the WFS utility with something better?


    P.S. App category should be "Windows Accessories" but that's not offered. I chose "Tools" as something close.

    :)
     
    Bertilak, Sep 10, 2019
    #1
  2. 9DC01051-9213-46BD-B125-861E5E53F917
    9dc01051-9213-46bd-b125-861e5e53f917 Win User

    Windows Fax and Scan paper size problem

    I have the Windows Fax and Scan version 1709 and it won't give me the option to scan an 8.5" x 11" sheet of paper. When I look at the paper sizes, I see 50+ options, including Japanese postcards, but not the size we use 99.999% of the time. What am I missing?
     
    9dc01051-9213-46bd-b125-861e5e53f917, Sep 10, 2019
    #2
  3. LYNBYARS
    LynByars Win User
    Paper sizes

    I'm running Windows 10; I have an HP Officejet 7610. I've been using an old version of Adobe Photoshop Essentials (on an old Dell laptop---incredibly slow). I just subscribed to Adobe Photoshop (as the software doesn't seem to be available on CD anymore)
    With my old program, I could print poster sizes 11 x 17 and 13 x 20. These options are no longer available when I using Photoshop. Any suggestions for adding paper sizes to the dropdown list?
     
    LynByars, Sep 10, 2019
    #3
  4. ALLAN MEJ
    Allan Mej Win User

    Windows Fax and Scan paper size grayed out

    Scanning problems with paper size (sizes seems to me metric & from other countries)

    It is possible that the current scanning settings are not set to paper size. I believe HP offers an application named as HP Scan and Capture
    for scanning A4 size and legal paper sizes. Kindly try installing it from HP's site.
     
    Allan Mej, Sep 10, 2019
    #4
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Windows Fax and Scan paper size grayed out

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