Windows 10: Windows Fax and Scan

Having, I believe, scanned a document successfully I try to save the scan to my word files but it does not end up in any destination I can find. Even a documents search and a computer seach do not locate the scanned document.

:)

 

Scan and Fax not working in Windows 10

Hi Sandy,

I realize the inconvenience you are experiencing with scanning and fax issues on Windows 10. I will certainly help you.

This issue might occur if printer driver is corrupt.

To assist you better, please provide us the information below:

• What is the make and model of the computer?
• Are you getting any error message?
• When you say that "scan and fax not working", how exactly are you trying to scan and fax on Windows 10?

If you have tried to use Windows Scan and Fax app, then try to access it and check if you are able to scan documents.

1. Click on Search bar.

2. The type "Windows Fax and Scan" without the quotes in the search bar and click on it.

3. Try to scan the copies of documents.

Also I suggest you to refer to the steps provided in the below Microsoft Help Article about troubleshooting steps related to printer issues and check if it helps.

Fix printer problems:

http://windows.microsoft.com/en-us/windows-10/fix-printer-problems

Please get back to us with an update on scanning and fax issues, we will be happy to help.

Thank you.

 

Windows10 fax and Scan folders

Unstumped! Thanks for the push Ken, into sending a new fax. The light eventually dawned on me that the file names of the sent faxes differed over several groups of characters to those of the 'new' sent fax. After a laborious cut and paste operation on all sent faxes I now have a complete record.

Out of interest, I also found this useful 'help' from M$ for missing 'sent' faxes.

• Go to the Control Panel and select Programs and features.
• On the left side select Turn Windows Features on or off.
• Scroll down to Print and Document services.
• Select the plus sign to expand.
• Remove the check from Windows FAX and Scan.
• Select OK.

To install repeat the steps and put a check mark, restart the computer.

Huzzah!

 

Windows Fax and Scan

Hi,

Windows Fax and Scan is built-in on Windows 10. If you are not able to find it on Windows 10, please follow the steps:

Click on Search and type Windows Fax.

Check if you are able to access Windows Fax and Scan.

If you are not able to find it, you may try to access the following location and check whether it is listed. Please browse to the following location:

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Accessories

Let us know if the issue is resolved or if you require further assistance.