Windows 10: Windows Fax & Scan <=> Modem Connection Problems

Discus and support Windows Fax & Scan <=> Modem Connection Problems in Windows 10 Drivers and Hardware to solve the problem; Windows Fax & Scan can’t talk to my modem. Symptoms: Fax and Scan says that it encountered an unexpected error when trying to send a fax. Modem Log... Discussion in 'Windows 10 Drivers and Hardware' started by Compupix, Feb 15, 2019.

  1. Compupix Win User

    Windows Fax & Scan <=> Modem Connection Problems


    Windows Fax & Scan can’t talk to my modem.

    Symptoms:

    Fax and Scan says that it encountered an unexpected error when trying to send a fax.

    Modem Log

    02-15-2019 15:45:24.783 - Initializing modem.

    02-15-2019 15:45:24.794 - Send: AT<cr>

    02-15-2019 15:45:24.881 - Recv: <cr><lf>OK<cr><lf>

    02-15-2019 15:45:24.881 - Interpreted response: OK

    02-15-2019 15:45:24.892 - Send: AT &F E0 &C1 &D2 V1 S0=0\V1<cr>

    02-15-2019 15:45:26.892 - Timed out waiting for response from modem

    02-15-2019 15:45:26.892 - The modem failed to respond to the initialization command, Retrying one more time

    Query Modem test from Modem Properties Diagnostics:

    ATQ0V1E0 - OK

    AT+GMM - H.324 video-ready rev. 1.0

    AT+FCLASS=? - 0,1,8

    AT#CLS=? - COMMAND NOT SUPPORTED

    AT+GCI? - +GCI:B5

    AT+GCI=? - +GCIWindows Fax & Scan <=> Modem Connection Problems :(00****C4)

    ATI1 - OK

    ATI2 - OK

    ATI3 - LSI SoftModem Version 2.2.98

    ATI4 - Built on 08/13/2009 11:20:41

    ATI5 - 2.2.98, PCI, PP S-Rev:1 L-Rev: , 19

    ATI6 - OK

    ATI7 - PCI

    Troubleshooting Steps Taken:

    1. Updated the modem driver from

    Agere System PCI-SV92PP Soft Modem to

    LSI PCI-SV92PP Soft Modem 2.2.98.0

    2. Control Panel > Phone and Modem shows the modem correctly attached to Com3. Properties… “This device is working properly.”

    3. Ran PassMark ModemTest. Configured to test Com3. Ran Local Diagnostics.

    Results:

    Fri Feb 15 15:29:47 2019
    TEST STATUS, Test Start: ModemTest Version V1.3 build 1013, Windows XP
    Fri Feb 15 15:29:47 2019
    COM PORT INIT, Opening COM port: \\.\COM3
    Fri Feb 15 15:29:53 2019
    COM PORT INIT, Opened COM port \\.\COM3 successfully
    Fri Feb 15 15:29:53 2019
    COM PORT INIT, Setting input and output buffer sizes
    Fri Feb 15 15:29:53 2019
    COM PORT INIT, Set input and output buffer sizes successfully
    Fri Feb 15 15:29:53 2019
    COM PORT INIT, Getting current COM port configuration
    Fri Feb 15 15:29:53 2019
    COM PORT INIT, Got COM port configuration successfully
    Fri Feb 15 15:29:53 2019
    COM PORT INIT, Setting new COM port configuration
    Fri Feb 15 15:29:53 2019
    COM PORT INIT, Set new COM port configuration successfully
    Fri Feb 15 15:29:53 2019
    COM PORT INIT, 115200 Baud
    Fri Feb 15 15:29:53 2019
    COM PORT INIT, 8 Bits / byte
    Fri Feb 15 15:29:53 2019
    COM PORT INIT, Getting current COM port timeouts
    Fri Feb 15 15:29:53 2019
    COM PORT INIT, Got current COM port timeouts successfully
    Fri Feb 15 15:29:53 2019
    COM PORT INIT, Setting new COM port timeouts
    Fri Feb 15 15:29:53 2019
    COM PORT INIT, Set new COM port timeouts successfully
    Fri Feb 15 15:29:53 2019
    MODEM INIT, Trying to Detect Modem
    Fri Feb 15 15:29:55 2019
    MODEM INIT, Detected modem successfully
    Fri Feb 15 15:29:55 2019
    DIAGNOSTIC, Resetting factory settings
    Fri Feb 15 15:29:56 2019
    DIAGNOSTIC, Factory settings restored successfully
    Fri Feb 15 15:29:56 2019
    DIAGNOSTIC, Setting modem configuration
    Fri Feb 15 15:29:57 2019
    DIAGNOSTIC, Set modem configuration successfully
    Fri Feb 15 15:29:57 2019
    DIAGNOSTIC, Getting ID information: 0
    Fri Feb 15 15:29:59 2019
    DIAGNOSTIC, Response: LSI SoftModem Version 2.2.98 OK
    Fri Feb 15 15:29:59 2019
    DIAGNOSTIC, Getting ID information: 1
    Fri Feb 15 15:30:01 2019
    DIAGNOSTIC, Response: OK
    Fri Feb 15 15:30:01 2019
    DIAGNOSTIC, Getting ID information: 2
    Fri Feb 15 15:30:03 2019
    DIAGNOSTIC, Response: OK
    Fri Feb 15 15:30:03 2019
    DIAGNOSTIC, Getting ID information: 3
    Fri Feb 15 15:30:05 2019
    DIAGNOSTIC, Response: LSI SoftModem Version 2.2.98 OK
    Fri Feb 15 15:30:05 2019
    DIAGNOSTIC, Getting ID information: 4
    Fri Feb 15 15:30:07 2019
    DIAGNOSTIC, Response: Built on 08/13/2009 11:20:41 OK
    Fri Feb 15 15:30:07 2019
    DIAGNOSTIC, Getting ID information: 5
    Fri Feb 15 15:30:09 2019
    DIAGNOSTIC, Response: 2.2.98, PCI, PP S-Rev:1 L-Rev: , 19 OK
    Fri Feb 15 15:30:09 2019
    DIAGNOSTIC, Getting ID information: 6
    Fri Feb 15 15:30:11 2019
    DIAGNOSTIC, Response: OK
    Fri Feb 15 15:30:11 2019
    DIAGNOSTIC, Getting ID information: 7
    Fri Feb 15 15:30:13 2019
    DIAGNOSTIC, Response: PCI OK
    Fri Feb 15 15:30:13 2019
    DIAGNOSTIC, Getting ID information: 8
    Fri Feb 15 15:30:16 2019
    DIAGNOSTIC, Response: PP S-Rev:1 L-Rev: OK
    Fri Feb 15 15:30:16 2019
    DIAGNOSTIC, Getting ID information: 9
    Fri Feb 15 15:30:19 2019
    DIAGNOSTIC, Response: United States OK
    Fri Feb 15 15:30:19 2019
    DIAGNOSTIC, Connecting for local analog loopback
    Fri Feb 15 15:30:20 2019
    DIAGNOSTIC, Connected for loopback, starting test
    Fri Feb 15 15:30:20 2019
    SENDING DATA, Sending data packet #1
    Fri Feb 15 15:30:21 2019
    RECEIVING DATA, Received data packet #1, verified OK
    Fri Feb 15 15:30:21 2019
    SENDING DATA, Sending data packet #2
    Fri Feb 15 15:30:23 2019
    ERROR, Error receiving packet: No additional info
    Fri Feb 15 15:30:23 2019
    ERROR, Missing data: 288 bytes expected. 178 bytes received
    Fri Feb 15 15:30:24 2019
    SENDING DATA, Sending data packet #3
    Fri Feb 15 15:30:27 2019
    ERROR, Error receiving packet: No additional info
    Fri Feb 15 15:30:27 2019
    ERROR**** verified OK
    Fri Feb 15 15:30:29 2019
    SENDING DATA, Sending data packet #5
    Fri Feb 15 15:30:29 2019
    RECEIVING DATA, Received data packet #5, verified OK
    Fri Feb 15 15:30:29 2019
    SENDING DATA, Sending data packet #6
    Fri Feb 15 15:30:31 2019
    RECEIVING DATA, Received data packet #6, verified OK
    Fri Feb 15 15:30:31 2019
    SENDING DATA, Sending data packet #7
    Fri Feb 15 15:30:31 2019
    RECEIVING DATA, Received data packet #7, verified OK
    Fri Feb 15 15:30:31 2019
    SENDING DATA, Sending data packet #8
    Fri Feb 15 15:30:33 2019
    RECEIVING DATA, Received data packet #8, verified OK
    Fri Feb 15 15:30:33 2019
    SENDING DATA, Sending data packet #9
    Fri Feb 15 15:30:34 2019
    RECEIVING DATA, Received data packet #9, verified OK
    Fri Feb 15 15:30:34 2019
    SENDING DATA, Sending data packet #10
    Fri Feb 15 15:30:36 2019
    RECEIVING DATA, Received data packet #10, verified OK
    Fri Feb 15 15:30:36 2019
    DIAGNOSTIC, Loopback test completed but with errors
    Fri Feb 15 15:30:36 2019
    MODEM INIT, Hanging up
    Fri Feb 15 15:30:38 2019
    TEST STATUS, End of test

    5. Windows Fax and Scan > Settings > General:

    Device name: LSI PCI-SV92PP Soft Modem

    Select fax device is not clickable.


    Allow the device to send faxes is checked.


    Note:

    Before a recent In-place system restore, Fax and Scan was able to connect to my modem and send faxes.

    Windows 10 Home version: 10.0.17763 Build 17763.

    Thanks!

    :)
     
    Compupix, Feb 15, 2019
    #1
  2. compupix Win User

    Windows Fax & Scan Does Not Connect to My Fax Modem


    I've uninstalled and reinstalled my fax modem driver.
    Device Manager shows it as "LSI PCI-SV92PP Soft Modem." And "This device is working properly."
    From within Windows Fax & Scan:
    I've tried adding an account to the Fax Accounts list.
    I cannot connect to my fax modem from:There are currently no modems installed on this computer. If you want to send and receive faxes using a modem attached to this computer, you need at least one modem installed. Do you want to install a new modem?"Windows was unable to detect any modems."
    I've tried selecting "Standard 56000 bps Modem" & "Standard PCMCIA Card Modem" from the "Standard Modem Types" list. And no ports are displayed in the "On which ports do you want to install it" list.
    Thanks!
     
    compupix, Feb 15, 2019
    #2
  3. Compupix Win User
    Windows Fax & Scan Does Not Connect to My Fax Modem

    I've uninstalled and reinstalled my fax modem driver.

    Device Manager shows it as "LSI PCI-SV92PP Soft Modem." And "This device is working properly."

    From within Windows Fax & Scan:

    I've tried adding an account to the Fax Accounts list.

    I cannot connect to my fax modem from:

    There are currently no modems installed on this computer. If you want to send and receive faxes using a modem attached to this computer, you need at least one modem installed. Do you want to install a new modem?
    "Windows was unable to detect any modems."

    I've tried selecting "Standard 56000 bps Modem" & "Standard PCMCIA Card Modem" from the "Standard Modem Types" list. And no ports are displayed in the "On which ports do you want to install it" list.

    Thanks!
     
    Compupix, Feb 15, 2019
    #3
  4. Gino Des Win User

    Windows Fax & Scan <=> Modem Connection Problems

    Bsnl evdo micromax mmx300c modem failed to connect on creator update

    Hi Sagar,

    A few possible reasons can be the cause of this issue. To help us identify the cause of this problem, we would like to know the following information:

    • Do you receive any error messages when connecting to the Internet? If yes, what is the exact error message?
    • Is your computer connected to the modem using a wired or wireless connection?
    • What is the status of the connection in the system tray? Are you connected to the modem but not getting Internet connectivity?
    • What troubleshooting steps have you tried so far?

    In the meantime, we suggest that you try performing the troubleshooting steps in the following link:

    Fix network connection issues in Windows 10
    .

    Keep us updated with the status of the issue.
     
    Gino Des, Feb 15, 2019
    #4
Thema:

Windows Fax & Scan <=> Modem Connection Problems

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