Windows 10: Windows Feature Update August 2020 deactivates all USB devices, including keyboard and mouse

The most recent August 2020 Feature Update has rendered my computer unuseable.


No USB devices work. On boot up, the keyboard and mouse - which work fine in BIOS - suddenly stop working. The mouse LED light goes out, as do the keyboard Num-lock and caps-lock lights.


I have tried rebooting in safe mode - the same happens. No keyboard or mouse. though they worked during the BIOS stage of boot


I booted from a USB stick. I got into the recovery screen. I tried to uninstall the feature update. It didn't work.

The most recent restore point didn't work - it failed.


In the end I had to use a month-old disk image. That worked. I made a restore point, and started installing the various Windows Updates that had been issued since the disk image was made.


But now the computer has re-downloaded the Feature Update, and we are back to square one - no keyboard, mouse, or any other USB functionality.


I rebooted from the USB disk again with a view to using my previously created restore point. But it had been deleted by the Feature Update.


I tried the option to uninstall the Feature Update - it immediately failed and informed me that the update could not be uninstalled.


There is no PS2 sockets on this computer. I cannot use a wireless mouse to access the on-screen keyboard because... the USB sockets don't work once windows loads.


The machine is not configured to allow Remote Desktop.


So what the hell do I do ?

:)

 

keyboard and optical mouse usb

Hi,

To assist you better, answer the below question.

• Are you getting any message when you connect the USB Keyboard and Mouse?

I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.

Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps.

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
  

I suggest you to refer to the following Microsoft article on
Troubleshooting: Keyboards and check if it helps.

https://www.microsoft.com/hardware/en-us/help/support/troubleshooting/keyboard/common-issues

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.

 

Windows 10 usb keyboard and mouse not working

Hi,

To assist you better, answer the below question.

I would like to know if you are getting any message when you connect the USB Keyboard and Mouse?


I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.


Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.

Hope the above information was helpful. If you need further information assistance, we will be glad to assist you.

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.