Windows 10: Windows Feature Update Causes Black Screen

Hi,


Some time ago, my laptop wanted to perform a Windows feature update. After the update, when I tried to sign in, Windows took me to a black screen. I could see a cursor and a box in the corner labeled Personalized Settings but nothing else worked. I tried looking up the issue to find a solution, but I couldn't follow any of the suggestions because I couldn't open task manager or anything else. I ended up rebooting into safe mode and removing the latest update and after that my laptop worked fine and I forgot about the failed update attempt.


Fast forward to a couple days ago when my laptop again wanted to restart and update, and I let it do so and then experienced almost the exact same black screen issue. This time, there was no box labeled personalized settings, instead just a black screen with a cursor and an inability to do anything at all except shut my laptop back down. I experienced the black screen issue after signing in, but the sign-in screen itself seemed to be having errors as it displayed only a blue screen rather than the usual backgrounds. I also tried signing in on safe mode but still experience the black screen issue there. In the end, I again removed the most recent feature update in order to use my laptop.


Windows still wants to update, as apparently I am running an older version that's nearing the end of service, showing: Feature update to Windows 10, version 1909 as the pending update.


I would like to update Windows so that I can run a more recent version, but I have no idea what has been causing the black screen issue and no idea how to fix it. All the suggestions and possible solutions I have found in researching the issue require me to be able to take steps that are impossible when I have the black screen, as nothing runs or, if it does run, it's not visible to me.


Can anyone provide me insight into what is causing the problem and if there's anything I can do to prevent the issue from occurring again the next time I try to install the update?


Thank you.

:)

 

KB4497935 CAUSING INFINITE BLACK SCREEN WITH SPINNING CIRCLE

Hi,

Thanks for the reply and appreciate your efforts to work on this issue.

Please answer these questions to get additional information for clarity:

1. Are you getting a black screen before signing in to Windows 10?
   
2. Are you getting a black or blank screen after signing in to Windows 10?
   
3. Are you getting a black screen with spinning dots after restarting the device?
   

Some of the common scenarios that can cause a black or blank screen to occur are connection problems with your display, display adapter driver update issues, or issues with recent updates or installations.

Suggest you to follow the steps from this article to check if that works.

Troubleshoot black screen or blank screen errors:

https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-or-blank-screen-errors

Let us know the result of the steps performed so that we can help you further.

Awaiting your reply.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Black Screen after Log on


Computer boots to windows log on,have no password here.After a minute on log on it go to a black screen,stays there forever. I can get to Task Manager from black Screen,lost on what to do next. Just want my Windows 10 back, not sure what caused this problem. Any Suggestion on what my next step should be?*Sad

 

updating windows 10 causes black screen

Hi,

I'm Mohammed Shuaib, an Independent Advisor here to work on your issue. As I understand from the description that you're trying to update the windows to the latest version but it struck at startup with a black screen so In this case, I suggest you do the upgrade
by following the below steps.

To update Windows 10 to feature pack update 2004 manually

Step: 1

Open the link below

https://www.microsoft.com/en-us/software-downlo...

Step 2:

Click Update which will download the Windows 10 Upgrade Assistant

Step 3:

Run the Windows 10 Upgrade Assistant & then click Update now.

Regards

Shuaib

Independent Advisor