Windows 10: windows freeze DELL XPS15

Greetings,First time here.Thanks in advance for any assistance.

I am getting a pretty consistent windows freeze that I need some help fixing. The freeze happens at random times. Explorer will just stop responding.The mouse will continue to function but the operating system will not respond. Ctrl/Alt/Del does nothing. I can force a reset by holding down the power button and operation comes back to normal after the reboot.
My system is as follows:
DELL XPS15 9550
windows 10 home 64bit
version 1607
build 14393.1593
intel it-6300hq
8 gb ram
The one modification I made was that I took out the 32 GB “cache” drive and replaced it with a 256 GB (samsung 950 pro) drive that I have installed the operating system on.
My install process up to now: (1) install windows (2) run all updates (3) installed driver for samsung 950 pro (4) updated the intel hd530 graphics driver from the DELL site (5) updated the gtx960m graphics driver from the nvidia site.
Below is a link to (3) event viewer screen captures. The freeze occurred somewherewithin these logs on (3) separate occasions.
Imgur

:)

 

My internal webcam isn't working on my dell L502x

Follow this instruction:

How to fix the webcam freezing issue on the Windows 10 Anniversary Update

It worked well at my system (Dell XPS15), camera is now operating!

Best regards,

 

dell xps15

Hi,





To further isolate the issue, please provide the details of these following questions:

• 
  When did it start?
  
• 
  What changes did you make before the issue occur?
  
• 
  Aside from checking and changing the settings in control panel, what other troubleshooting steps have you done?
  

We'll be waiting for your response.



Regards.

 

Diagnostics Test

HDD TEST
*Arrow Run HDTune to

• check the health,
• scan for errors, no quick scan but full scan
• run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

• the health,
• the error scan,
• the benchmark incl. following
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

*Arrow Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.
*Arrow Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log *Arrow Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums

 

Thanks for the reply.

The system has 2 drives installed both are SSD.
CHKDSK logs are attached as a txt file...no errors found.
I would prefer to not install hdtune. Can you help further without that information?

 

Run chkdsk according to the instructions.
Chkdsk x: /r where x is the partition letter.

Why don't you want to install HDtune?

 

Regarding hdtune: I just prefer to not run/install programs unless it is 100% necessary. If it is absolutely necessary I can run the program and post the information requested.

When I run Chkdsk on my system drive out of the ADMIN powershell I get the attached log from event viewer.
When I run Chkdsk on my secondary drive I get the following:
==========
Chkdsk cannot run because the volume is in use by anotherprocess. Chkdsk may run if this volume is dismounted first.ALL OPENED HANDLES TO THIS VOLUME WOULD THEN BE INVALID.Would you like to force a dismount on this volume? (Y/N)
==========
The secondary drive is an ssd that i keep all my personal/media files on. In building this system I took out the mechanical HDD and replaced it with my SSD which already had all of my personal files on it. I did not format it in the machine and then add my files to it.
chkdsk2.txt

 

With SSD, we need to know the SMART attributes, crystaldiskinfo is sufficient as a standalone program.

Press Y when you get this message and reboot the system.

 

Additional chkdsk scans attached as .txt file.
(2) crystaldiscinfo screen captures attached.
(1) disc management window screen capture attached.

 

Where is the C partition chkdsk log?
Why'd you mask the serial numbers?

 

I attached the C partition chkdsk log to POST #5 (I have attached it again to this post)

I masked the serial #'s because I thought those might be be considered private information. Do you need those #'s to assist further?

Thanks

 

A serial number is similar to a fingerprint or a citizen service number, all are unique but not private information.

 

Do you need these #'s to assist further?

 

The Dell systems normally install PCIe drives as SATA. Did you install yours as PCIe or SATA?

I don't know about the 950 Pro but the 960 Pro runs fine as PCIe on my systems. I do not know the specifics of the 9550..

I saw these in the Event Viewer. In many cases, errors and warnings are generated during power transitions but I cannot tell from a Text listing.

File System Filter 'wcifs' (Version 10.0, ?2016?-?09?-?15T09:42:03.000000000Z) failed to attach to volume '\Device\HarddiskVolumeShadowCopy3'. The filter returned a non-standard final status of 0xC000000D. This filter and/or its supporting applications should handle this condition. If this condition persists, contact the vendor.

The Trusted Platform Module (TPM) hardware on this computer cannot be provisioned for use automatically. To set up the TPM interactively use the TPM management console (Start->tpm.msc) and use the action to make the TPM ready.

Error: The TPM provisioning action is not allowed by the specified flags. For provisioning to be successful, one of several actions may be required. The TPM management console (tpm.msc) action to make the TPM Ready may help. For further information, see the documentation for the Win32_Tpm WMI method 'Provision'. (The actions that may be required include importing the TPM Owner Authorization value into the system, calling the Win32_Tpm WMI method for provisioning the TPM and specifying TRUE for either 'ForceClear_Allowed' or 'PhysicalPresencePrompts_Allowed' (as indicated by the value returned in the Additional Information), or enabling the TPM in the system BIOS.)

The driver \Driver\WUDFRd failed to load for the device ACPI\INT3400\2&daba3ff&0.

An error was detected on device \Device\Harddisk2\DR3 during a paging operation.

 

The latest BIOS update released 8/1/17 for this model states that it improves NVMe support. I see you are running 1.2.19, so I'd suggest updating to the latest BIOS, Dell is extremely reliable with firmware updates so there is little risk.

Dell XPS 15 9550 1.2.29 System BIOS Driver Details | Dell US


I would also strongly recommend that you run Dell's official diagnostics. Reboot your computer and tap F12 repeatedly until you see a boot selection screen. Select "Diagnostics" and then run through the tests available. Please make sure you choose "extended testing" where available.

When the test is finished it would be great if you could take a picture with a phone/camera and post it here.

Here is Dell's official documentation on their built-in diagnostics.

Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes) | Dell US