Windows 10: windows freezes but mouse still works

Discus and support windows freezes but mouse still works in Windows Hello & Lockscreen to solve the problem; so im doing this for my brother. so yesterday he opened his computer and then it said Toshiba like it always has and then when the screen turned to the... Discussion in 'Windows Hello & Lockscreen' started by noobgaming101, Sep 8, 2020.

  1. windows freezes but mouse still works


    so im doing this for my brother. so yesterday he opened his computer and then it said Toshiba like it always has and then when the screen turned to the lock screen nothing showed up except his lock screen background and his mouse whatever button you pressed nothing happened except you can magnify. also his mouse showed up and you could use the mouse but nothing pops up to put your lock screen password please help thanks. windows freezes but mouse still works 243995fa-f10d-4729-b908-a9dc81988a93?upload=true.jpg

    :)
     
    noobgaming101, Sep 8, 2020
    #1

  2. Computer and mouse freeze

    Hi

    There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

    • Were there recent changes made before the issue occurred?
    • What are the steps that you've done so far to know where the issue is coming from?

    Meanwhile, we suggest that you refer to this article:
    Mouse, touchpad, and keyboard problems in Windows
    for us to check all setting needed to help us in resolving your issue.

    Let us know about the update.
     
    Kristine Som, Sep 8, 2020
    #2
  3. Mouse Freezing need help pls.

    Hi Ephraim,

    User profile corruption can cause issues with certain devices, including your optical mouse, in
    Windows 10. To better assist you, we need the answers to the following questions:

    • Aside from changing USB ports, did you use a different mouse to see if the same issue will occur while playing games?
    • Have you tried checking the manufacturer's website for updated mouse drivers for
      Windows 10?

    In the meantime, we suggest creating a new user on your computer to see if your mouse still freezes while using a different local account. To do this, simply follow the steps in this

    article
    .

    Regards.
     
    Jefferson Ore, Sep 8, 2020
    #3
  4. windows freezes but mouse still works

    mouse is not working right


    unfortunately there isn't a lot to a usb mouse. what i would suggest is checking the power management settings on it.

    Right-click the start menu and choose device manager
    Expand Universal Serial Bus Controllers at the very bottom
    Double-click on each HUB you have listed, click Power Management Tab at the top, and UNCHECK "Allow this computer to turn off this device to save power"
    You may have HUBs called Generic and Root Hub. Perform the step above on All of them.

    If you continue to have the issue, i would imagine your mouse is malfunctioning. Perhaps try another mouse just to be sure. This will help you determine if it is in fact the mouse of computer causing the issue.

    Good Luck!!
     
    samsonbiatch, Sep 8, 2020
    #4
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windows freezes but mouse still works

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