Windows 10: Windows freezes, Gears 5 BIG ISSUES

Discus and support Windows freezes, Gears 5 BIG ISSUES in Windows 10 Gaming to solve the problem; The full main explanation of my issues are on my gears forum post below, PLEASE read It completely if you really care, instead of replying me with... Discussion in 'Windows 10 Gaming' started by soldiermxdeath, Oct 14, 2019.

  1. Windows freezes, Gears 5 BIG ISSUES


    The full main explanation of my issues are on my gears forum post below, PLEASE read It completely if you really care, instead of replying me with "Update your drivers" or something similar.




    Some weeks ago, when I started playing Gears 5 (Microsoft Store version with Game Pass Ultimate), the game crashes, freezes and causes sometimes BSOD, even with that, I bought the game on Steam version, I've read on Steam version that issues don't exist. Wrong idea. It still crashes or freezes. I made post about It.



    https://forums.gearsofwar.com/t/bsod-freezes-and-crashes-on-gears-5/30116



    Answers Microsoft: https://answers.microsoft.com/en-us/xbox/forum/xba_wowpc-xba_gowpc/bsod-freezes-and-crashes-on-gears-5/9c74e7ce-749a-49a8-bd01-362a67069097?tm=1569440166010



    I try always to get the most recent Drivers, BIOS motherboard, Windows updates, etc. Nothing works.

    I used Aida64 stress test many times for many hours without issues, also 20 hours of memtest86 (16 passes) many times without issues. Furmark benchmark and 0 errors. Prime95, etc.

    When I think my PC is fine, the game crashes. Reporting It to The Coalition, Microsoft and Nvidia is useless because they don't care. Nvidia replies my messages via e-mail but the same story "we're investigating the root cause with game developer.

    Posting It again on Gears forums doesn't help: https://forums.gearsofwar.com/t/game-crashes-freezes-error-gw502-bsod-a-disaster/30305

    The Coalition just ignore It.

    Sending the crashdump files and memory dump files to Nvidia also don't help.

    And today after I closed the game, on my Windows desktop It froze without reason, no BSOD, no error messages, forcing me to do hard reboot.

    On the posts above I put videos showing how the game closes suddenly.

    I started to doubt if my pc really has a problem or the game is just too broken that freezes my PC.


    I used Aida64 stress test for 2 hours. I don't have problems with any other game, only Gears 5 and also Gears of War 4 which I uninstalled several months ago.


    Memtest86 summary:



    Summary

    Report Date 2019-10-01 11:53:11
    Generated by MemTest86 V8.2 Pro (64-bit)
    Result PASS

    System Information

    EFI Specifications 2.60
    System
    Manufacturer System manufacturer
    Product Name System Product Name
    Version System Version
    Serial Number System Serial Number
    BIOS
    Vendor American Megatrends Inc.
    Version 5220
    Release Date 09/12/2019
    Baseboard
    Manufacturer ASUSTeK COMPUTER INC.
    Product Name TUF B350M-PLUS GAMING
    Version Rev X.0x
    Serial Number 170909855200446
    CPU Type AMD Ryzen 5 1600 Six-Core
    CPU Clock 3716 MHz [Turbo: 3716.1 MHz]
    # Logical Processors 12
    L1 Cache 12 x 96K (77266 MB/s)
    L2 Cache 12 x 512K (64375 MB/s)
    L3 Cache 1 x 16384K (34083 MB/s)
    Memory 16332M (20602 MB/s)
    DIMM Slot #0 8GB DDR4 XMP PC4-25600

    G Skill Intl / F4-3200C14-8GFX

    14-14-14-34 / 3200 MHz / 1.350V
    DIMM Slot #1 8GB DDR4 XMP PC4-25600

    G Skill Intl / F4-3200C14-8GFX

    14-14-14-34 / 3200 MHz / 1.350V

    Result summary

    Test Start Time 2019-09-30 21:01:11
    Elapsed Time 14:48:57
    Memory Range Tested 0x0 - 41F380000 (16883MB)
    CPU Selection Mode Parallel (All CPUs)
    ECC Polling Enabled
    # Tests Passed 224/224 (100%)



    Test # Tests Passed Errors
    Test 0 [Address test, walking ones, 1 CPU] 16/16 (100%) 0
    Test 1 [Address test, own address, 1 CPU] 16/16 (100%) 0
    Test 2 [Address test, own address] 16/16 (100%) 0
    Test 3 [Moving inversions, ones & zeroes] 16/16 (100%) 0
    Test 4 [Moving inversions, 8-bit pattern] 16/16 (100%) 0
    Test 5 [Moving inversions, random pattern] 16/16 (100%) 0
    Test 6 [Block move, 64-byte blocks] 16/16 (100%) 0
    Test 7 [Moving inversions, 32-bit pattern] 16/16 (100%) 0
    Test 8 [Random number sequence] 16/16 (100%) 0
    Test 9 [Modulo 20, ones & zeros] 16/16 (100%) 0
    Test 10 [Bit fade test, 2 patterns, 1 CPU] 16/16 (100%) 0
    Test 11 [Random number sequence, 64-bit] 16/16 (100%) 0
    Test 12 [Random number sequence, 128-bit] 16/16 (100%) 0
    Test 13 [Hammer test] 16/16 (100%) 0

    Certification

    This document certifies that the Tests described above have been carried out by a suitably qualified technician on the System described above.

    Signed



    ___

    Put your company name here:

    Level 5, 63 Foveaux St, Surry Hills, 2010, Sydney, Australia

    Phone + 61 2 9690 0444 Fax + 61 2 9690 0445

    E-Mail: *** Email address is removed for privacy ***



    Edit: October 14 2019 8:57 A.M, I had BSOD after start playing a few seconds...


    Windows freezes, Gears 5 BIG ISSUES b7c2823d-ee46-41ee-9bbc-8a06b444735b?upload=true.jpg


    Windows freezes, Gears 5 BIG ISSUES 980b98ce-f342-4afa-babb-d11c475eb75e?upload=true.jpg



    Only when I'm in touch with this game I have this issues...

    Edit: Memory.dmp October 13 2019 using NotMyFault64 Nvidia told me I use to make the file and send It to him: https://drive.google.com/open?id=1frQyfVASAw5NLXb_--EFYD9DLfbo4Z75
    DRAM Calculator for Ryzen memtest screenshots:

    Windows freezes, Gears 5 BIG ISSUES 42d2fc05-c40e-4f53-8539-6a39268455c6?upload=true.jpg


    Windows freezes, Gears 5 BIG ISSUES 52d643f5-003e-4ad9-ba11-72482f4dea9b?upload=true.jpg

    Windows Event Viewer


    Windows freezes, Gears 5 BIG ISSUES bb244b3f-f2c9-4b98-8266-2ccf78a92a25?upload=true.jpg


    Nvidia Case Incident: 190911-001059 opened via Email

    Some of Nvidia replies
    September 23 2019

    Windows freezes, Gears 5 BIG ISSUES ec3f39c3-9f31-4fd6-a1ad-9a45bc600818?upload=true.jpg


    October 07 2019

    Windows freezes, Gears 5 BIG ISSUES b6dc6983-9f68-47a3-8d11-b2ae877ea67e?upload=true.jpg


    I used "Notmyfault64" (Recommended by Nvidia on the Email I sent to them) to make BSOD and I recently uploaded the file: https://drive.google.com/open?id=1frQyfVASAw5NLXb_--EFYD9DLfbo4Z75


    Gears 5 log file generated on User/AppData/Local/Gears5/Saved/Logs https://drive.google.com/open?id=0B9GlVY0ojz_OY3YtVWxJMGhPWWxPcWozVXcwS2kwMlAzX2RZ


    Gears 5 crashdump files generated on user/AppData/Local/CrashDumps https://drive.google.com/open?id=0B9GlVY0ojz_OYldYejFRdkNOb0pJRWxhVGk5UmxkNWd5LURF

    After repeating benchmarks and stress tests, I don't think my hardware is the fault, the bad software (Windows 10 and Gears 5, along with the "always beta GPU drivers in this case Nvidia) are the faulty ones.

    Sharing the post to Phil Spencer, Rod Fergusson and TC Octus on Twitter also is useless, I'm being ignored. Can actually some engineer from Microsoft take care of this? I have friends who have experienced the same problems even on Xbox One, the game closes suddenly. Is ridiculous how you promote Gears 5 as one of the best shooters of this year, if it is broken, kicking you in a middle of a match...

    :)
     
    soldiermxdeath, Oct 14, 2019
    #1
  2. Brink Win User

    #XboxE3 2018: Gears 5, Gears Pop!, and Gears Tactics


    Source: E3 2018: Tripling-Down on Gears with Gears 5, Gears Pop!, and Gears Tactics - Xbox Wire
     
    Brink, Oct 14, 2019
    #2
  3. Brink Win User
    #XboxE3 2018: Gears 5, Gears Pop!, and Gears Tactics Xbox

    Source: E3 2018: Tripling-Down on Gears with Gears 5, Gears Pop!, and Gears Tactics - Xbox Wire
     
    Brink, Oct 14, 2019
    #3
  4. Windows freezes, Gears 5 BIG ISSUES

    Gear 5 Wont start

    Hi, Astral2040

    My name is Aracely, I am an Independent Advisor. I would love to help you today.

    Check these links, I hope it helps.

    https://forums.gearsofwar.com/t/gears-5-crashin...

    https://www.windowscentral.com/list-gears-5-kno...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised
    on the site before you decide to download and install it.

    Let me know if the information has been helpful in solving your problem.
     
    AracelyRosemond, Oct 14, 2019
    #4
Thema:

Windows freezes, Gears 5 BIG ISSUES

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