Windows 10: Windows freezing up and giving me black screen with cursor

Discus and support Windows freezing up and giving me black screen with cursor in Windows 10 BSOD Crashes and Debugging to solve the problem; My PC keeps freezing and giving me this black screen with my cursor. Ctrl-alt-delete wont work and escape key won't do anything. I ran multiple RAM... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Max-16, Oct 16, 2019.

  1. Max-16 Win User

    Windows freezing up and giving me black screen with cursor


    My PC keeps freezing and giving me this black screen with my cursor. Ctrl-alt-delete wont work and escape key won't do anything. I ran multiple RAM tests, ssd tests and the system file checker along with other commands in the command prompt. I have seen suggestions about turning off link state power management and fast startup and it did not seem to work. Here is my computers specks:


    CPU: AMD Ryzen 5 2600X

    RAM: 16 GB DDR4 G.Skill

    Storage: 500 GB Samsung 970 Evo Plus Nvme SSD

    GPU: AMD Radeon RX 580

    500 watt psu

    ASUS cd/dvd drive

    MSI MOBO (I think its the tomahawk)


    I use stock AMD CPU cooler and 1 case fan and have not overclocked any components.


    Thanks in advance.

    :)
     
    Max-16, Oct 16, 2019
    #1
  2. 95Viper Win User

    Black screen after 'Starting Windows' sequence

    Sounds like the old... windows black screen of death.

    Try this quoted from "VisiHow" article "Repair Windows 7 Black Screen of Death":

    They, also, have some other options there, too.
    Google search and you will find a lot of the "Windows Black Screen of Death with cursor" fixes.
     
    95Viper, Oct 16, 2019
    #2
  3. Peer_Sam Win User
    Black screen after Windows update.

    Hi Crystel,

    Thank you for writing to Microsoft Community Forums.

    • Were you able to get to the desktop screen after you restarted the system?
    • When the screen was blank, were you able to see the cursor on the screen?
    • Did you get any error code or error message?

    Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

    Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

    Troubleshoot black screen or blank screen errors

    We look forward for your reply.

    Thanks,

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, Oct 16, 2019
    #3
  4. Windows freezing up and giving me black screen with cursor

    Windows 10 Black Screen, No Cursor

    Hi,

    Welcome to Microsoft Community and thank you for your interest in Windows 10.

    Please follow the below suggestion and check if that helps.

    If you see the black screen only
    after sign-in and you can see a mouse cursor:

    • While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.
    • If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.
    If this resolves the black screen, use corruption resolution steps.

    Perform SFC scan.

    System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe) to scan your system
    files and to repair missing or corrupted system files in Windows.

    Use the System File Checker tool to repair missing or corrupted system files

    http://support.microsoft.com/kb/929833 ( Applies to Windows 10 as well).

    I would also suggest you to run the System update readiness command. It detects incorrect manifests, cabinets or registry data, it may replace the incorrect data with corrected version available. Follow the steps.

    • Press Windows key + X.
    • Click command prompt (Run as administrator).
    • In the Administrator: Command Prompt window, type the following commands. Press
      Enter key after each command:
      • DISM.exe /Online /Cleanup-image /Scanhealth
      • DISM.exe /Online /Cleanup-image /Restorehealth
    To close the Administrator: Command prompt window, type
    Exit, and then press Enter.



    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.







     
    Karthicka_R, Oct 16, 2019
    #4
Thema:

Windows freezing up and giving me black screen with cursor

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