Windows 10: windows hello / biometric fingerprint sensors

My Windows was not getting the first update, due to which I updated the Windows 10 Pro offline, but now in settings, Windows hello and fingerprint sensor biometric service is not working in the account sign
Please help me

:)

 

Fingerprint sensor and Windows Hello

Hi ,

Thank you for posting your query in Microsoft Community.

I do appreciate your efforts and time. Do not worry, will assist you with the issue.

Provide more information to help you better:


1. What are the Windows updates installed on your device recently?

2. Did those updates installed successfully?

3. Are you using the fingerprint scanner externally or is it in-built?

4. What is the make and model of the computer?

Reinstall drivers and compatibility mode.

I suggest you to download and install the latest drives for fingerprint sensor device from the manufacture’s website and check if it gets detected.

If the issue still persist, you may also install the drivers in compatibility mode and check.

I suggest you to refer the Wiki article by Andre Da Costa on
install the drivers.

How to: Install and Update Hardware Drivers in Windows 10

After installing the drivers in compatibility mode, follow the steps below and check if you are able to get the sign in option with Biometric.

• 
  Press Windows logo key + I key.
  
• 
  Click on Accounts.
  
• 
  Go to Sign in options.
  
• 
  The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.
  

For more information, refer the following Microsoft help article.

Biometric Devices

Biometric Devices (Windows Drivers)

Try to navigate as mentioned below and check if you're able to setup the Windows Hello.

* Click Start

* Select Settings and navigate to Accounts /> Sing-In options /> Windows Hello

* Check whether you're able to make changes to the setting and setup Windows Hello there.

Hope this information helps. Post back with updated issue details for further help.

Thank you.

 

Hello fingerprint scanner

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to follow the methods provided below and check if it helps.

Method 1: Enable Biometric option.

I suggest you to enable the Biometrics to pick up the Biometrics setting. This option shall be enable by default. However, I recommend you to follow the steps provided below and check if it enable or not.

• Press Windows logo key + R key.
• Type gpedit.msc and press
  Enter key.
• Under Computer Configuration, navigate to.

Administrative Templates--> Windows Components-->
Biometrics--> Facial Feature

In the left hand panel of the Windows, double click on the following:

• Use enhance anti spoofing when available.
• Select enable option and click on Apply and
  OK button.

Now, restart your computer and follow the instructions provided below.

After restarting the computer, I suggest you to disconnect and reconnect the fingerprint sensor device and check if the drivers are getting detected in Device Manager. If the issue still persist, follow method 2.

Method 2: Reinstall drivers and compatibility mode.

I suggest you to download and install the latest drives for fingerprint sensor device from the manufacture’s website and check if it gets detected.

If the issue still persist, you may also install the drivers in compatibility mode and check.

Follow the steps to install the drivers in compatibility mode.

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

After installing the drivers in compatibility mode, follow the method 3 and check if you are able to get the sign in option with Biometric.

Method 3:

• Press Windows logo key + I key.
• Click on Accounts.
• Go to Sign in options tab.
• The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.

For more information, refer the following Microsoft help article.

Biometric Devices

Biometric Devices (Windows Drivers)

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

 

Windows Hello Fingerprint not working

This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

After taking all the steps you suggested on here it says i have the latest update.