Windows 10: Windows Hello - camera incompatible with facial recognition setup

How do you update the drivers on the Windows 10 camera app so Windows Hello can be set up correctly?

:)

 

facial recognition

Hi Dawn,





Based on the details you have provided, you can follow these steps to set a new scan for facial recognition:

• 
  On the
  Start
  button, go to
  Settings > Accounts > Sign-in options.
  
• 
  Under
  Windows Hello, choose
  camera setup option.
  
• 
  Select
  Remove
  to delete or remove the previous facial recognition setup.
  
• 
  To setup a new facial recognition setup, go to
  Set Up > Get Started.
  
• 
  Follow the instructions to scan your face and click
  Finish.
  

Let us know how it goes.



Regards.

 

facial recognition

Hello,

Facial Recognition was developed as part of the new security features of Windows 10. We would like to confirm if you are
trying to turn off the Facial Recognition feature for Windows Hello or for the
Windows 10 Camera app?

If you are requesting to turn off the Facial Recognition feature for Windows Hello, you can follow these steps:

• Go to Settings.
• Select Accounts.
• Click Sign-in options.
• Under Picture password, click Remove.

However, we have yet to include the option to turn off Facial Recognition feature in Windows 10 Camera app. We suggest that you
submit a suggestion to our Feedback Hub. Your feedback helps us continually improve your experience with our products. To submit a feedback, follow the instruction below:

• Open the Windows 10 Camera app.
• Click the Gear icon located at the upper right corner of the screen.
• Scroll down, click Send Feedback.

Let us know if you have other questions.

 

Windows Hello facial recognition setup problems - not saving

I have had a Surface Pro i7 for the past few months which has worked just fine. However, since installing the latest build (1709, 16299.19) Windows Hello hasn't worked correctly.

Initially, I got the error code 0x80070032 when trying to sign in with facial recognition or PIN. A quick search online suggested removing both facial recognition and PIN then going through the setup process again.

They both removed without a problem, however here's where I hit problems:

If I try to set up facial recognition, the process fails (with no warning message) once both facial recognition and PIN have been setup. Neither save, both act as if I haven't gone through the setup process.

If I set up a PIN before trying to set up facial recognition, the process for setting up facial recognition hangs once I enter my PIN - the camera never turns on.

I have tried deleting the folder C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ngc but this only allows the PIN to be saved correctly, not the facial recognition process. I have tried troubleshooting device and hardware, uninstalling the
IR camera and other devices for Windows Hello etc, but nothing has worked.

Is there a way of deleting all cached facial recognition data to act as a factory reset, in the same way that deleting the above folder acts as a PIN reset?

(I should mention - I cannot setup a new account on this machine as it is a work account, but I do have admin rights).

Many thanks