Windows 10: Windows Hello can no longer find a compatible camera

Hi there


Windows Hello can no longer find a compatible camera even though I've had no software/hardware updates - it was during the day when I came back to the computer after a break.


Have checked settings and no clue as to why it's not available and no options to remove or improve the recognition can't be selected.


Can you advise what I should do please?


Thanks so much, Charlotte

:)

 

Windows Hello can't find camera, prevents options from being shown

Hi, Windows Hello requires a camera that meets quite tight requirements which are, unfortunately not very clearly stated.

I would consult your manufacturer as to its compatibility with Hello.

Set up Face for Windows Hello in Windows 10

 

Cameras no longer upload to computer

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

The issue might occur due to some corruption in the driver. I will certainly help you with the issue.

I suggest you to follow the methods below:

Method 1

I suggest you to run the hardware troubleshooter and check if it helps:

Hardware troubleshooter

1. Type control panel in the search box.

2. Click on troubleshooting in the control panel.

3. Click view all.

4. Click hardware and devices.

5. Follow on screen instruction.

Method 2

Uninstall and reinstall camera driver

Refer the steps below to uninstall device driver:

Refer the steps below to uninstall device driver:

• 
  Click Start, type Device Manager in the Start search box and hit ENTER.
  
• 
  Locate camera driver and expand the same.
  
• 
  Right-click on camera driver and click on Uninstall button to uninstall the driver associated with the device.
  
• 
  Restart the computer and check if the issue persists.
  
• 
  If driver for Windows 10 is not available then I suggest you
  to install the driver in compatibility mode.
  Follow the steps below to install the drivers in compatibility with Windows 10.
  
• Download the driver from the manufacturer’s website.
  • Right-click on the driver setup file and click on ‘Properties’.
  • Click on the ‘Compatibility’ tab and check the box
    ‘Run this program in compatibility mode for’ and select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with updated status. We will be happy to assist you further.

 

Windows Hello - wait longer for camera to start

Hi Colin,



Thank you for writing to Microsoft Community Forums.



The delay in camera recognition after sleep could be due to the power management settings configured. I suggest you try the steps listed below and check if it works.

• Right click the Windows icon on the taskbar and choose
  Device Manager.
  
• Expand Universal Serial Bus Controllers
  and right click on the camera device (or the appropriate Generic USB Hub).
  
• Click on Properties and go to the
  Power Management tab.
  
• Uncheck Allow the computer to turn off this device to save power
  and exit Device Manager.
  
• Place the computer in sleep mode and reboot to see if the issue persists.
  

If the issue persists, you may want to install the latest driver for Intel® RealSense™ Camera
F200 and see if it helps.



Regards,