Windows 10: Windows Hello cannot turn camera on since latest Win 10 update - help

Since updating to the latest version of Win10 the Hello app can no longer access the camera and will not work.

The camera app works no problem


I have run updates on the drivers, tried all the fixes on the forums but nothing seems to work - any suggestions?

:)

 

Windows Hello cannot turn camera on since latest Win 10 update - help

Since updating to the latest version of Win10 the Hello app can no longer access the camera and will not work.

The camera app works no problem

I have run updates on the drivers, tried all the fixes on the forums but nothing seems to work - any suggestions?

 

Windows Hello - Coudn't turn on camera

Hi Franklin,



Please reply to a few questions asked below for understanding the issue better:

• What is the make and model of the computer?
• Did you try updating the camera drivers as suggested in one of the above posts?

Since you are facing the issue after installing latest Windows 10 update, I suggest you to please update the camera drivers (if haven’t tried) and check if the issue is resolved. The issue might have occurred due to incompatible
device driver or incomplete update installation on the computer.



Refer to Update drivers in Windows 10 article
and check if it helps.



Write to us with the answers to the above questions and the status of the above issue for further assistance.
Your reply is most important for us to ensure we assist you accordingly.



Thank you.

 

Windows Hello Can't Turn the Camera On

This has started in the last couple of weeks. I can sign in with a password or a PIN but I now get an error message that "Windows Hello couldn't turn on the camera."

• The camera is working for other purposes -- just not for Windows Hello.
• I tried updating the drivers but all indications are I've got the right ones.
• I tried re-setting up Windows Hello but it just won't access the camera.
• I checked Windows Update -- I am up to date.

What do I do next?