Windows 10: Windows Hello Can't Turn the Camera On

This has started in the last couple of weeks. I can sign in with a password or a PIN but I now get an error message that "Windows Hello couldn't turn on the camera."

• The camera is working for other purposes -- just not for Windows Hello.
• I tried updating the drivers but all indications are I've got the right ones.
• I tried re-setting up Windows Hello but it just won't access the camera.
• I checked Windows Update -- I am up to date.

What do I do next?

:)

 

Windows Hello camera stuck on turning on the camera

Hi Steven,

Please answer this question to assist you better.

Are you able to log into desktop?

I suggest you to refer the steps suggested by
Nyima Yonten and check if that helps. Thank you.

 

Windows Hello camera stuck on turning on the camera

Hi Steven,

Please answer this question to assist you better.

Are you able to use camera?

Follow the link below and follow the troubleshooting steps suggested and check if that helps.

Windows can't find or start the camera

Do let us know the status. Thank you.

 

Windows Hello- camera not turning on

Hi Willamsmary,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently. Let me help you in resolving the issue.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Since when are you facing this issue?
• What is the make and mode of the computer?

I would like to inform you that this issue could have occurred due to incorrect settings.

I suggest you to try the steps in the following article and check if it helps.

https://www.microsoft.com/surface/e...n-in-and-accounts/windows-hello?os=windows-10

Hope the information helps. Keep us posted on Windows related queries and we will be happy to assist you further.