Windows 10: Windows Hello - "Couldn't turn on the camera"

Discus and support Windows Hello - "Couldn't turn on the camera" in Windows 10 Drivers and Hardware to solve the problem; I did update all my drivers and windows updates - my camera is working fine in the app i have a Microsoft surface book running Microsoft windows... Discussion in 'Windows 10 Drivers and Hardware' started by SteveHasenfeld, Dec 20, 2018.

  1. STEVEHASENFELD
    SteveHasenfeld Win User

    Windows Hello - "Couldn't turn on the camera"


    I did update all my drivers and windows updates - my camera is working fine in the app



    i have a Microsoft surface book

    running Microsoft windows 10 pro

    Version 10.0.17763 Build 17763

    :)
     
    SteveHasenfeld, Dec 20, 2018
    #1
  2. PAVAN_N
    Pavan_N Win User

    Windows Hello camera stuck on turning on the camera

    Hi Steven,

    Please answer this question to assist you better.

    Are you able to log into desktop?

    I suggest you to refer the steps suggested by
    Nyima Yonten     and check if that helps. Thank you.
     
    Pavan_N, Dec 20, 2018
    #2
  3. SAMUELKERSCHBAUMER
    SamuelKerschbaumer Win User
    Windows Hello suddenly stopped working

    I´ve been using Windows Hello since i bought my surface pro 4 and after yesterdays update suddenly it stopped working.

    Now when i try to sign in it just says: "Couldn´t turn on the camera. Please sign in with your PIN"
     
    SamuelKerschbaumer, Dec 20, 2018
    #3
  4. PAVAN_N
    Pavan_N Win User

    Windows Hello - "Couldn't turn on the camera"

    Windows Hello camera stuck on turning on the camera

    Hi Steven,

    Please answer this question to assist you better.

    Are you able to use camera?

    Follow the link below and follow the troubleshooting steps suggested and check if that helps.

    Windows can't find or start the camera

    Do let us know the status. Thank you.
     
    Pavan_N, Dec 20, 2018
    #4
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Windows Hello - "Couldn't turn on the camera"

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