Windows 10: Windows Hello doesn't work after a motherboard replacement

Discus and support Windows Hello doesn't work after a motherboard replacement in User Accounts and Family Safety to solve the problem; Howdy, 1909 We use Windows Hello for Business to log on and I have it setup with a PIN and Fingerprint. I had to have the motherboard replaced on my... Discussion in 'User Accounts and Family Safety' started by Kelemvor, May 22, 2020.

  1. Kelemvor Win User

    Windows Hello doesn't work after a motherboard replacement


    Howdy,

    1909
    We use Windows Hello for Business to log on and I have it setup with a PIN and Fingerprint. I had to have the motherboard replaced on my Dell XPS15 and now WHfB no longer works. If I go into the Accounts section and choose Sign-In Options, it shows everything with "This option is currently Unavailable".

    I know it uses something with the TPM chip but my Bitlocker works just fine so I don't think TPM is the problem unless I need to reset something because the WHfB info was in the old TPM chip which is no longer there.

    If I click on Fingerprint, it shows "Something went wrong. Try again later."
    If I click on PIN, it shows "This sign-in option is only available when connected to your organization's network". I am connected to VPN and everything else is working just fine.


    I looked in the NGC folder that I saw mentioned in other places but it is empty.

    If anyone has any ideas for me, please let me know

    Thanks.

    :)
     
    Kelemvor, May 22, 2020
    #1
  2. BetoLP Win User

    Windows doesn`t start. Authomatic repair doesn`t work.

    Thanks again!!

    I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

    I`ll do it and I`ll be updating this thread when I have the report.

    - - - Updated - - -

    I ran SeaTools. These are the results:

    Windows Hello doesn't work after a motherboard replacement [​IMG]


    Does it mean my HDD is useless?
     
    BetoLP, May 22, 2020
    #2
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    MariuszBluma, May 22, 2020
    #3
  4. BetoLP Win User

    Windows Hello doesn't work after a motherboard replacement

    Windows doesn`t start. Authomatic repair doesn`t work.

    Thanks for your answer, ken!
    I deleted all my data. I had have it backed up.

    I did a clean installation using the windows media creation tool (usb option).

    No, I didn`t. I thought a clean installation would solve the problem.

    After posting my previous message, I did it.


    Windows Hello doesn't work after a motherboard replacement [​IMG]


    After chkdsk, I close cmd and tried to boot and the laptop just turned it off. This morning I`ve restarted it and automatically windows did a repair. Windows has booted and it seems that the repair tool has removed chrome and acrobat pdf reader (the only two programs I had installed after reinstalling windows).

    Now Windows is installing updates and restarting my lapop, I`m kind of frightened. I don`t want it to happen again. Anyhow, I want to know what has brought the issue

    I`ve been looking for information about the error code at the end of the picture and I didn`t get anywhere.
     
    BetoLP, May 22, 2020
    #4
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Windows Hello doesn't work after a motherboard replacement

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