Windows 10: Windows Hello Face and fingerprint error

Discus and support Windows Hello Face and fingerprint error in Windows Hello & Lockscreen to solve the problem; I had see 2 options sign in were error so it said '' Something went wrong. Try again later" so can you help me fix this problem?[ATTACH][ATTACH]... Discussion in 'Windows Hello & Lockscreen' started by KevincraftDapper, Jun 11, 2020.

  1. Windows Hello Face and fingerprint error


    I had see 2 options sign in were error so it said '' Something went wrong. Try again later" so can you help me fix this problem? Windows Hello Face and fingerprint error 75409acc-311c-4935-acbb-f38d28946ada?upload=true.png Windows Hello Face and fingerprint error 951adfc3-d5bb-468c-9bb0-414b94819f0d?upload=true.png

    :)
     
    KevincraftDapper, Jun 11, 2020
    #1
  2. L.ENI. Win User

    Windows Hello Face/Fingerprint

    The Windows Hello Face/Fingerprint feature was working on my HP Envy and now it is not working and it says that my laptop camera/fingerprint scanner is not compatible, when it was working less than 12 hours ago. When I look into how to reconnect or find
    Window Hello Fingerprint/Face biometrics the only help I get is to the Windows 10 sign-in options.
    I need to know how and were to find the Windows Hello Face/fingerprint biometrics management settings that is not in the sign-in options, but is how to re-download it or check it's compatibility status with my laptop.
     
    L.ENI., Jun 11, 2020
    #2
  3. Nikhar_K Win User
    Windows Hello Fingerprint issue

    Hi Rajesh,



    Thank you for writing to Microsoft Community Forums.



    We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:



    • When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
    • What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
    • Were you able to use the Windows Hello Fingerprint to login to Windows earlier?


    Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



    As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:



    1. On the login screen, click on Sign-in options.
    2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.


    Refer the screenshot below:




    Windows Hello Face and fingerprint error fc087693-5104-47d8-960f-4d6097885918?upload=true.jpg




    If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:



    1. Press Windows key + I, to open
      Settings
      .
    2. Click on Accounts and click on
      Sign-in options
      on the left pane.
    3. Now, click on Windows Hello Fingerprint and click on
      Remove.
    4. Follow the on-screen instructions to remove the Fingerprint.
    5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jun 11, 2020
    #3
  4. Windows Hello Face and fingerprint error

    Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, Jun 11, 2020
    #4
Thema:

Windows Hello Face and fingerprint error

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