Windows 10: windows hello face and fingerprint setup not working

my windows hello face and fingerprint setup not working. Its saying this option is currently unavailable.

I am having ASUS laptop.

:)

 

Windows Hello Fingerprint Setup not working

I have same issue with my laptop HP DV6 Pavilion.WIndows hello finger print setup is not working even after this above solution .When i setup finger print sensor i recieve error something went wrong.

 

Windows Hello Fingerprint Setup not working

Hi,

As per the description, I understand that the fingerprint feature does not work on Window10. We will assist you to resolve the issue.

As an initial troubleshooting step, I suggest you to uninstall and reinstall the finger print driver and check if that helps to resolve the issue.

Please follow the below steps.

• 
  Delete the fingerprints you already registered.
  
• 
  Press Windows Key + R Key.
  
• 
  Then type “devmgmt.msc” and press
  Enter.
  
• 
  Uninstall the current driver
  the current diver under "Biometric devices".
  
• 
  You maybe have to click the "discover new hardware" symbol in the device manager.
  

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Windows Hello does not list the FIngerprint setup button.

• I've configured a PIN
• I've checked via skype, the webcam is working

The face login/webcam and finger print options are not listed in Windows sign-in options. There is no 'Windows Hello' caption in my windows sign-in options menu.

You explain; "You have to configure a PIN and then turn on Windows Hello, then the fingerprint setup works.

Worked for my sony vaio, hope it helps "

How do I 'turn on Windows Hello" when I allready have configured a pincode. Maybe a screenshot...?

Thanks...