Windows 10: Windows Hello Face and Fingerprint Unavailable

I just bought a Specter x360 today, but when I try to set up Windows Hello Face and Fingerprint, it says "This option is currently unavailable", and "Something went wrong-- try again later"


Below, it says "Windows Hello is preventing some options from being shown"


I've troubleshooted my device, and I have the latest Windows update. Since I just bought it, I don't think it's any virus or bug.


Thanks for all help!

:)

 

windows hello face problem...

List of Windows Hello supported Dell Laptops:

 

Remove old fingerprint/face from deleted account

Hi,

Windows is specifically configured to keep Windows Hello biometric data secure and hard to tamper with. The data is kept locally on the device and in the event that the associated account is deleted, we suggest using a different finger to setup Windows Hello
again. Just to confirm, have you already tried using the fingerprint from a different finger?

In case you're still unable to set up Windows Hello using a different fingerprint, follow these steps to delete the data:

• Click Start.
• Type Services and select it from the list of results.
• Right-click the Windows Biometrics Service from the list and click
  Stop.
• Open File Explorer.
• Navigate to this location: C:\Windows\System32\WinBioDatabase.
• Delete all the .DAT files in the folder. If you can't see anything in the folder, click the
  View tab in File Explorer and check Hidden Items.
• After deleting the .DAT files, try setting up Windows Hello again.

Let us know if you're able to setup Windows Hello after following these steps.

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Windows Hello fingerprint and PIN setup crashes

Hi,

It's odd for your fingerprint not to work after your computer wakes up from sleep mode. The power management settings could have something to do with it. Let's isolate your concern by modifying the power management through Device Manager. Simply follow the
steps below:

• Right-click on the Windows icon on your computer, then select
  Device Manager.
• locate your fingerprint reader, it should be in Biometric Devices section.
• Right click the fingerprint reader, then choose Properties.
• Navigate to Power Management tab, then uncheck Allow the computer to turn off this device to save power.
• Click OK.

We also suggest disabling and enabling the Credential Manager service. Here are the steps on how to do so:

• Press the Windows key + R on your keyboard, then type in services.msc.
• Look for Credential Manager service, then double click on it.
• Under General tab, Select Stop.
• Once you've stopped the service, click on Start to restart the service.
• Click Apply and OK to save the changes.

If you think this was useful, feel free to "mark it as an answer" to help those who are facing the same problem.