Windows 10: Windows Hello Face can't find a compatible camera

Discus and support Windows Hello Face can't find a compatible camera in Windows Hello & Lockscreen to solve the problem; I recently purchased an HP Envy laptop from Best Buy. I had their Geek Squad complete the setup. Got it home and was not able to set up Windows Hello... Discussion in 'Windows Hello & Lockscreen' started by TonyHuegel1, Dec 18, 2020.

  1. TONYHUEGEL1
    TonyHuegel1 Win User

    Windows Hello Face can't find a compatible camera


    I recently purchased an HP Envy laptop from Best Buy. I had their Geek Squad complete the setup. Got it home and was not able to set up Windows Hello Face. Spent 3 hours with their on-line GS support with no resolution. I returned the computer and got a new one. Again, Geek Squad completed the setup. Got it home last night and guess what? Of course... SAME ISSUE. I've tried all of the online suggestions I could find and nothing seems to work. Hello Fingerprint and all other sign-in options appear to work just fine. Another 2 hours with online support last night and still no resolution. I'm assuming this is either an issue with how GS is setting up the computer or a Windows 10 problem? I can't imagine it's 2 bad computers in a row.


    I did confirm that I'm running all of the latest software no updates available... Windows 10, version 20H2.


    HELP!!

    :)
     
    TonyHuegel1, Dec 18, 2020
    #1
  2. EDWIN
    Edwin Win User

    windows hello face problem...

    List of Windows Hello supported Dell Laptops:


    Windows Hello Face can't find a compatible camera [​IMG]
     
    Edwin, Dec 18, 2020
    #2
  3. BRIAN TILLMAN [OUTLOOK MVP 2007-2019] ON DIRECTLY
    Brian Tillman [Outlook MVP 2007-2019] on Directly Win User
    "Windows Hello Face"

    Not all cameras are Windows Hello-compatible. Here's another thread that discusses this and provides links to a couple lists of compatible cameras:

    https://answers.microsoft.com/en-us/windows/for...

    Does your PC manufacturer claim that the camera should work with Windows Hello?
     
    Brian Tillman [Outlook MVP 2007-2019] on Directly, Dec 18, 2020
    #3
  4. BREE
    Bree Win User

    Windows Hello Face can't find a compatible camera

    windows hello face problem...

    Yes, but not one with the capabilities required. You need one that can see infrared....

    Windows Hello face authentication | Microsoft Docs
     
    Bree, Dec 18, 2020
    #4
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Windows Hello Face can't find a compatible camera

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